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服务：洗衣服务説有，后面又説没有，洗衣房又远
酒店回复：尊敬的客人：您好！非常抱歉给您带来了不佳的入住体验，对于您反馈的问题，我们深感愧疚。关于您提到的用餐不便，我们客房内虽有点餐服务，但显然没能契合您的饮食需求。后续我们会全面优化客房点餐的品类与服务流程，力求满足不同宾客的用餐偏好。而洗衣服务沟通不一致的问题，我们已向酒店前台核实：酒店可提供免费洗衣服务，暂未配备烘乾机，衣物可由酒店工作人员带至洗衣房洗晒，以免和其它客人衣物混合拿错。此次给您造成不好体验，是我们的服务人员沟通不清晰所致。我们会立刻加强全员培训，明确服务标准与应答口径，杜绝此类问题再次发生。如果您愿意，欢迎随时通过酒店前台或客服热线与我们沟通更多细节，助力我们改进工作。再次感谢您的宝贵反馈，我们真诚期待能有机会为您提供更完善的入住体验！
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Hotel was great and staff even better. Building happening next door was however, not great.
酒店回复：Dear Stephen,Thank you for your feedback. We’re glad to hear that you enjoyed the hotel and our team. We understand that the construction next door was disruptive and appreciate your understanding. We would be happy to welcome you again in the future.Best regards,your ART HOUSE Basel Team
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The property is in a good location. Staff was very nice. The property needs some renovation. Our bathroom ceiling was leaking and our heater needed makntance to fix. We had the Thanksgiving fixed menu at their restaurant- very over priced and the food was a 3/10. Waiter was nice but 600 for a family of 5 and the food was cateria-esque was a lesson learned.
酒店回复：Hi! We’re so glad you enjoyed the kindness of our team and the beautiful setting, it’s what makes this place unique. Your feedback is incredibly helpful, and our team is already reviewing it closely. We take great pride in caring for our property and making sure each guest experience feels fresh, comfortable, and worth remembering. We’d love the opportunity to welcome you back for a visit that captures the true charm and warmth of our lakeside retreat.
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When we told the staff we were on our honeymoon they offered to decorate the room for us. We were really able to rest well after organizing the biggest event of our lives. The massage was amaZing and my first ever with my new husband.
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Lovely breakfast with loads of choice and attentive friendly staff. Lovely welcome on arrival. Rooms had everything we needed
酒店回复：Thank you for your review. We are delighted to read you enjoyed your breakfast and stay generally and hope to welcome you back again soon. Kind Regards Jackie
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It was exactly where we wanted to be
酒店回复：Good afternoon, We are delighted to hear that you were pleased with your stay at our hotel and hope to welcome you back in the new future.Kind Regards,The Mercure Penrith
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The stay was amazing, very friendly staff, the room was very clean!
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Charge money 2.000.000 dong to for clean room.
Mini bar also not put snack but charge money is so bad staff working and bad management.
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L'accoglienza da parte dello staff è stata di nostro gradimento. Con un giusto rapporto qualitá prezzo, consigliamo questa struttura a chiunque abbia voglia di soggiornare a Rimini. La camera era pulita e confortevole ed ha soddisfatto le nostre aspettative.
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Très bel établissement mais Accueil huppé froid - plus de 600€ pour un forfait 2 nuits ou notre chambre était dans un batiment a 50 m - le lendemain nous avons demandé un second peignoir il nous a été dit sur un ton cynique qu’un seul est compris dans le forfait! ahurissant.. si le d?ner était bon nous sommes restés sur ce sentiment ou le relationnel n’est pas a la hauteur de l’humain !
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