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Sehr angenehmer Aufenthalt. gerne wieder.
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Very friendly staff and amenities , room not very kid friendly but the helpful staff made up for it .
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高刷显示器画质清晰，键盘鼠标手感绝佳，打游戏体验极佳。房间乾净整洁，性价比远超周边其他电竞酒店。很赞
酒店回复：感谢您入住并留下宝贵好评！本店专注商务差旅住宿，严控客房衞生、安静环境及前台服务细节，力求为每一位商务客人提供便捷高效的入住体验。我们将持续精进服务，恭候您再次莅临下榻。
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首先非常感谢酒店给升级到了阳台房，但是入住体验很差，需要倒腾两次短驳车，不理解一定要去游客中心办理入住的点是什么？酒店的庭院设计审美在线，但是内部设施细节都经不起细看。房间虽然很大，但是其实使用体验并不好。例如偌大的沙发+很矮的茶几，其实并用不到。衞生间更是设计不合理 没有地方放毛巾，也没有挂钩。那么大的面积，枱麪非常小，操作不变，还没有化粧镜。体验最差的是早饭，度假酒店九点半去吃早餐，很多东西没了，都要叫服务员来补，碗没有了，热水没有了都没有人处理。最离谱的是进去自己找位置，询问一位中年半扎齐肩短发女性是否有空桌，翻了个白眼就走了，自己找到一个空位，问她是否可以帮忙收拾下桌上上个客人留下的餐具，直接回答：没看到我在忙么。实在不知道这样的服务怎么好意思説自己五星？不过礼宾的小伙子们都态度很好，很主动。总体而言不会再来
酒店回复：尊敬的宾客您好，非常感谢您抽出宝贵时间，写下如此详尽的入住反馈，也为您此次在濮侍郎未能获得满意的体验，我们深表歉意。关于您提到的入住流程问题：酒店位于濮院时尚古镇景区内部，为配合景区统一的票务与客流管理，所有住客都需要先在游客中心完成身份核验与票务登记，再换乘景区接驳车前往酒店。客房设施的细节问题我们已收到，衞生间收纳、化粧镜、家俱搭配等都会立刻整改升级。早餐供应不足和服务态度问题，是我们的严重失误，我们已对相关人员进行严肃处理和再培训，也会优化高峯时段的早餐服务流程，保障餐品供应和服务质量。感谢您对礼宾同事的肯定，我们会把这份服务标准传递给每一位员工。再次为糟糕的体验致歉，期待能有机会弥补，为您呈现更好的濮侍郎。
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This hotel is in walking distance to Timothy Beach, a grocery store, bakery, and several restaurants. We had a large group with 3 separate rooms, which were fully stocked with dishes and cookware. The stay was fine except the mold/mildew smell. We switched to 3 different 100-level rooms and they all had the same smell, so there is either water infiltration or a poor exhaust system in these rooms. However, our family who stayed in a 500-level suite did not have this issue.
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整体环境不错，房间乾净，自助餐也很丰盛，大厅环境也不错还有自助免费咖啡和茶饮，比较适合商务出行，地理位置比较安静！
酒店回复：Dear Guest,thank you very much for your kind and wonderful review – we truly appreciate it.We wish you all the best and would be delighted to welcome you again in the future.Your Novina Team
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My family’s stay in this hotel was fine. No complaints except the noise from outside. The hotel is close to the highway that we can hear all the vehicles passing by. It didn’t bother me much but my son had a hard time sleeping.
酒店回复：Thank you for taking the time to leave us a review, We are happy to hear that you enjoyed your stay other then the highway noise. We hope you see you again in the near future.
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Great Staff. Beautiful properties. Downside, not located directly on beach and bed and couch was old and needing replacement.
酒店回复：Aloha,We're pleased to know you enjoyed our beautiful resort! However, it's disappointing that there were issues with your villa, namely the bed and couch, that did not meet expectations. That said, we will be sure to note your feedback to help us better provide the stay our guests can enjoy. Thank you for your compliments on our team, and for taking the time to share. We hope to welcome you back in the future!Mahalo, Jessica Castillo Director of Front Office
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