Our stay at Fairmont mount Kenya was truly exceptional, beautiful rooms, Special thank you to Agnes at the front desk for her warm welcome, At the Zebra Bar and restaurant, Caren stood out with her attentiveness to detail and outstanding service. She was incredibly professional and went above and beyond to ensure we had a memorable experience. Her recommendation to try the outdoor experience was excellent, but we couldn't try one this time, the way she described it made us feel like we absolutely had to come back for more experiences at the hotel.

酒店回复：Dear Christine G, Thank you sincerely for taking the time to share your wonderful feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us and that our hospitality contributed to a memorable stay. Your kind recognition of Agnes and Caren is especially appreciated and we will be sure to share your thoughtful compliments with them and the entire team. Such feedback is incredibly rewarding and continues to inspire us to deliver exceptional experiences to our guests. Should you have a moment, we would be most grateful if you could also share your experience on Google, as your recommendation greatly helps other travelers discover Fairmont Mount Kenya Safari Club and the unique experiences we offer. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Don’t miss this place, it is magic!

酒店服务非常好

great spacious room, friendly staff, easy check-in and check-out - very pleasant stay!

酒店回复：Hello,Thank you for sharing your wonderful experience with us! We're thrilled to hear you enjoyed our spacious rooms and found our staff to be friendly. It's fantastic to know that both your check-in and check-out processes were easy. We're delighted you had a pleasant stay with us!Sincerely,Sonesta Management Team

Disappointed! After reading all the positive comments, we booked this resort for our family vacation. Huge mistake! The buffet food is not only gross but barely any options whether you go for breakfast, lunch or dinner. Very FEW THINGS! Nothing available for kids. NOTHING! Prepare for the first 2 days to eat at the buffet since they won't accept you anywhere else without a reservation. The Caribbean restaurant is delicious & staff are nice there! Most of the staff look like they don't want to be there and aren't polite or even smiling. There are some amazing staff though. Lobby staff- miserable! They split our party and gave 1 room on the first floor, street access , with balcony doors that didn't lock/ secure. They refused to move the guests for 2 days, on day 3 they sent the locksmith. The cleaning ladies were nice. This resort has so much potential but definitely need to train staff and management on how to run it. Entertainment was weak. Barely any music playing during the day. BARELY any engagement, didn't care to try to get people to participate. The crowd- OLD, mostly over 60. It feels like an elderly retreat center! Alcohol- I don't even know what they give us. No top shelf! Only 3 bars (beach bar/sports bar during the day.... at night you have 1 bar by the theater/ lobby & sport's bar) prepare to wait a while for drinks. Usually 1 bartender... if you're lucky, maybe 2. The beach is very pretty, clean, lots of beach chairs and towels.Royalton- YOU GOTTA DO BETTER

酒店环境很好，对面就是一个龙虾公园（不过我们没去），出行很方便。有免费停车场。可能是淡季出行，免费给我升级了房间，是有大浴缸的房型，而且有提供一次性的浴缸套子，出去玩了两天回来舒舒服服泡澡，感觉很好。下雨也不用担心，房间里有雨伞，服务很到位。酒店早餐是自助也很丰盛，不过我拍的不好看，实际上饭菜很好看

酒店回复：感谢您如此细致、温暖的分享！读到您説“出去玩了两天回来舒舒服服泡澡，感觉很好”，我们特别开心——这正是我们希望为旅途归来的您营造的放松时刻。酒店环境好、对面就是龙虾公园、出行方便、免费停车、淡季免费升级到大浴缸房型、提供一次性浴缸套、房间备有雨伞、自助早餐丰盛——您把我们的用心一一细数，每一句都让我们备受鼓舞。尤其您那句“不过我拍得不好看，实际上饭菜很好看”，我们觉得既可爱又感动。照片好不好看不重要，您吃得好、住得舒心，才是最重要的。期待您下次再来，继续泡个舒服的澡，吃顿丰盛的早餐，顺便补拍一张“好看”的饭菜照片。??

位置很好，虽不是市区但也是小镇的繁华地段，很有烟火气息。且到各景点自驾，打车都很方便。 房间乾净宽敞，隔音也挺好，我们带孩子一怕吵到别人，二怕环境嘈杂孩子不好睡。 前台工作人员热情又、服务周到，很温馨。 最满意的就是淋浴系统，水温稳定，水压舒适，超赞

酒店回复：尊敬的宾客： 您好！ 感谢您5分的点评哦！ 每个城市总会有让人惦念的理由， 每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望 我们云帕酒店会是您回忆里最温馨最独特的那一个 祝您生活愉快 工作顺利！！！

位置超便利，房间乾净无异味，床品舒适睡得香，服务响应快，性价比拉满，下次还来！

酒店回复：【近步行街】直线距离不过百十来米，步行两分钟即可到达。酒店内部配备【免费洗衣房】不用担心洗衣问题，【超大观景露台】可供您休闲时小憩，休息过后可以逛逛【姜堰香园街】，再次欢迎您的光临，我们会一如既往地用最好的服务，最优质的房间来欢迎您的再次到来，再次感谢您的光临！

Very helpful staff and a very nice restaurant on premises. Great stay.

We loved our stay at 16 Bay. The lounge was great for breakfast in the morning/cocktails in the evening. The rooms were excellent, and the location was perfect to downtown and the harbor.