除了看夜景方便，其他的真的不敢恭维

酒店回复：亲爱的客人，您好！非常理解您的心情，如果我是您，遇到同样的问题也会感到不满。感谢您花时间告诉我们您的入住体验，您的反馈对我们非常重要。我们希望有机会能再次为您服务，并为您带来更好的入住体验

卫生比较好，早餐种类很多 洗衣服务需要自己添加洗衣液这一点不方便 员工比较少一些， 服务很热情 值得 下次还来

酒店回复：尊敬的宾客，感谢您对亚朵的认可，尤其是对卫生、早餐种类和服务热情的肯定，我们倍感荣幸。关于洗衣服务中洗衣液的使用不便，我们已收到您的反馈并将尽快优化；对于员工数量的情况，我们也会持续关注并合理调配。期待您再次选择亚朵，我们将为您呈现更完善的体验！期待您的再次入住！

房间卫生也干净，还给升级了房间！推荐推荐

这家酒店真的超出预期！位置绝佳，出门就是地铁站，去哪里都特别方便。房间干净整洁，床品舒服得让我一夜好眠。最惊喜的是服务，从前台到客房阿姨都特别热情周到，有求必应。早餐种类丰富，味道也很棒。性价比超高，下次来这个城市还选这里！ ? 需要我再帮你写一个更侧重环境安静或者亲子友好的版本吗？

酒店回复：亲爱的朵友，您好呀~看到了您的表扬，我和我的小伙伴们都兴奋的不要不要的，在如此美丽的城市与您相见是我们莫大的荣幸，朵儿家信奉的邻里服务已然取得了入住用户的一致称赞了哟硎陌的生~一切为了用户的便利，为了用户完美的入住体验就是朵儿的宗旨呢!期待您的再次光临，朵儿家的小伙伴静等与您的再次相逢哦!!

房间各类措施很新很干净，前台小哥哥小姐姐也是有求必应，酒店的早餐品类也挺丰富，我们有个人没来，还给贴心的打包了一份早餐，以后来南京还会选这里。

酒店回复：亲爱的朵友，看到您对朵儿的赞赏朵儿的心里美滋滋的，唯有做的更好来回报客官。愿您有愉快的心情，期待下次的重逢哦

非常满意的体验和入住，有机会还会选择。

酒店回复：尊敬的客人，非常感谢您给出5分好评！能得到您的认可我们倍感荣幸，期待您再次入住，愿为您带来更多美好体验~

估计未来，这个酒店在榕江县一定是最好的，政府招待用也够。现阶段不行，装修味道太浓，影响睡眠，开业是有点儿着急了，回收资金成本倒是不错，可毁品牌。 服务人员都挺本分的，够热情勤恳。 离村超挺近七在米了。。

酒店回复：尊敬的宾客：您好，非常抱歉您在入住期间遇到了房间异味问题，这确实影响了您的休息体验，我们对此深表歉意。我们会增加房间通风频次，定期更换滤网及布草，避免类似情况再现。我们理解异味问题会严重影响入住品质，您本应享受到清新舒适的环境。如您愿意再次光临，我们将为您优先安排已全面检测的房间。再次感谢您的监督，我们将持续提升客房环境标准。祝您生活愉快！

We were scheduled to stay for two nights (October 12 and 13). We arrived on the 12th around 7 and went to our room. The toilet had mold in it and there was a wad of hair on the counter. The bathroom door handle had two different parts that were attached to each other that did not go together and looked questionable. My biggest complaint was when I requested a refund for the second night and was denied. I called the front desk to tell them I did not feel safe. Around 11:00 the first night, a woman was outside our room screaming and swearing and yelling that she was going to kill everyone and screaming in the phone that someone needed to get up to the floor and give her a key to the room or she was going to rip the heads off of someone. This went on for a while and then stopped. She then came back and it happened again before someone (it sounded like a police officer or security guard) came and told her she needed to settle down and escorted her out after she continued to yell. This did not feel like a safe place and I did not feel comfortable staying a second night. We left early the next morning. This was supposed to be a special weekend away for my husband and me. Would definitely not recommend.

Excellent service provided by the GM, William Liu. He was around at the lobby daily during my 6 nights stay to welcome guests and gave good travel tips around Beijing city. Good job.

酒店回复：Dear guest, hello! Thank you for choosing Oriental palace Hotel, thank you very much for your recognition of our hotel, thank you for your five-star review. Thank you very much for your love and trust in our general manager, we will work harder to provide better service. Located in Dongcheng District of Beijing, the hotel is located in the central business district of Beijing. It is located close to Beixinqiao Station of Metro Line 5 and Guijie Street, and is 5-10 minutes' walk away from the scenic spots such as Yonghegong Temple, Guozijian, Nanluoguxiang, Yanduoxi Street, Shichahai, etc., making it an ideal place to stay for business and tourism. Look forward to your visit again, I wish you a happy life!

房间还行，灯光比较暗，沐浴露洗发水全部收费，马桶垫收费，将近二百块的房间，我觉得再收洗漱用品的费用有点说不过去，前台的服务态度不怎么好，有点爱答不理的样子。

酒店回复：尊敬的客人，非常感谢您选择我们酒店并留下宝贵意见。对于房间灯光暗、洗沐用品收费、马桶垫收费，以及前台服务态度不佳等问题，我们深感愧疚。我们已安排专业人员评估并更换更亮的灯具，沐浴露洗发水包括矿泉水全部免费的，除了马桶垫是收费的，也会加强前台员工培训，提升服务意识。为表歉意，下次您入住可享受[8.8]折优惠，期待您再次光临，见证我们的改变 。