I didn’t get the bottle of wine or the 10% off food and beverages. There seems to be a disconnect bet

酒店回复：Dear Jeremy, We apologize for the inconvenience regarding the bottle of wine and the 10% discount. It seems there was a miscommunication, and we are reviewing this to prevent it from happening again.Please contact us directly so we can make it right.Kind regards,General Manager

siamo stati in 2 adulti più un bambino a fine luglio 2016 per una notte probabilmente per il fatto che abbiamo prenotato un po' in ritardo, con una tariffa assolutamente "imbattibile", ci è stata assegnata una camera pulitissima ma con arredamento molto vecchio. niente a che vedere con le foto presenti sia sul sito che con quelle visibili su ******* colazione eccellente sia nella qualità che quantità del cibo proposto tutto sommato, vista la spesa non ci si può lamentare

esperienza che non rifarei; igiene molto scarsa negli spogliatoi della spa e anche nella spa stessa. Il tagliere incluso alla spa era pessimo, cibo avanzato e freddo. Poca attenzione ai dettagli.

Struttura bellissima con ottima vista, personale cordiale e professionale. Pulizia impeccabile. Cucina ottima, varia e abbondante con prodotti anche tipici. Aria giochi per bambini molto accessoriata.

The room was somewhat clean. The shower was cold and wouldn’t warm and I checked it multiple times and was using the controls correctly. There was parking at night but the moment the clock strikes 8am I had to pay 4 quid and hour. Basically not a great stay.

酒店回复：Dear AdamThank you for your feedback. We’re sorry to hear that your stay did not fully meet expectations.We regret the issue with the shower and would have been happy to assist had this been reported during your stay. Parking charges apply from 8am and are set by the local council, which is unfortunately outside of our control.We would also like to note that there were reports of noise from the room during the early hours, which affected other guests. Providing a comfortable environment for everyone is important to us.Thank you for taking the time to leave a review.Kind regardsNo11

????? An absolutely wonderful stay in San Martino di Castrozza. We spent five nights at this charming mountain hotel during our ski holiday and loved every single moment. The owner is an outstanding host—warm, attentive, and genuinely caring. He makes every guest feel welcome and valued. The hotel is very comfortable, spotlessly clean, and incredibly peaceful, despite having many guests. The atmosphere is cozy and intimate. The food is exceptional. The owner’s wife runs the kitchen and prepares delicious dinners every evening, while breakfasts are varied and generous. An excellent selection of wines and spirits completes the experience. The staff deserves special praise: young, polite, and very kind ladies who are always helpful. A special thank you to Susana at the reception—she is absolutely wonderful and makes you feel at home from the very first moment. Fantastic hospitality, great food, perfect quiet, and a truly welcoming atmosphere. Highly recommended—we would love to come back!

We had a great time at Baldi! The hot springs were phenomenal and very clean and relaxing. All of the staff were friendly and kind. We would definitely return!

Chambre confortable. Accueil excellent. Personnel très sympathique

I had a pleasant stay at this hotel. The room was clean, well-maintained, and the service was excellent. Highly recommended for anyone visiting the area. The room was spacious, clean, and very comfortable. All facilities were well prepared and exceeded my expectations. really enjoyed my stay and would definitely come back again.

All was fine except $25 per day charge for parking that was collected in full at check in. This was not included in the price shown on your site.