We love the omni at Barton Creek. Service and accommodations are great! One can’t beat this along with all the activities

The rooms are quiet clean and the staff at the reception are quiet courteous. The only thing i will recommend is that they need to improve their breakfast menu.

It just wasn’t what we expected. The reviews were great but we were disappointed - it’s in a random area that is super quiet.. there are definitely better hotels in Khao Lak.. this felt a bit like a package holiday hotel destination.

酒店回复：Dear Guest,Thank you for taking the time to share your feedback following your stay at Grand Mercure Khao Lak Bangsak. I am sorry to hear that the experience did not meet your expectations and that the atmosphere and location were not what you were hoping for.Our resort is set in a quieter part of Khao Lak, and while it is peaceful, there are a number of local restaurants, beach bars, massage shops and small stores within walking distance, which many guests enjoy exploring. We also recognise that different travellers are looking for different styles of holiday, and what feels relaxing for some may not suit everyone.We are proud that we generally rank among the top three hotels in Khao Lak for overall guest experience, based on consistent feedback from many travellers, though we fully respect that each stay is personal and individual. Your comments are appreciated and help us continue refining how we present the resort and set expectations for future guests.Thank you again for sharing your perspective.Grand RegardsPaul SmithGeneral ManagerGrand Mercure Khao Lak Bangsak

The hotel strikes the perfect balance between modern minimalism and warm alpine charm. Every detail feels intentional, yet the rooms remain spacious and comfortable. The heated tile bathroom floors and large bath were nice after a long ski day. The location is great, tucked away from the main road, but just a short walk or drive to local restaurants, plus convenient shuttle service to the ski lifts. The breakfast buffet was good, with the added bonus of à la carte options. Sent out laundry at a very reasonable price and it came back quickly and perfectly done. The rooms are well designed and very spacious. My only small wish would be for an in-room coffee/espresso maker, though there’s an automated machine in the dining area that’s easy to access. Would happily return on another trip to the Dolomites.

酒店除了离关口近 貌似没有什么特色了。价格也一般 设施属于老旧的。同样的品质 性价比高的还是很多的

Hotel was overall very good, breakfast was excellent, evening meal could be a better quality of the meats used were not what you expect from a 4 star hotel but evening meal wasn’t expensive. Room again was excellent

酒店回复：Dear Glenn,Thank you for sharing your feedback with us.We are delighted to hear that you found the hotel overall very good, enjoyed our breakfast selection, and were pleased with the comfort and quality of your room. It is always rewarding to know these aspects met your expectations.Regarding the evening meal, your comments have been shared with our culinary team as we continuously review and improve our dinner offerings.We hope to have the pleasure of welcoming you back in the future.Regards,

No lift No heating

The views and settings out of this world but nothing else was top rate. For the overall price per night I expect a lot better. The shower was so, so the towels to small no dressing gown and the included breakfast a joke. Parking was extra and no valet parking. I stayed 4 nights but 2 would have been enough.

Everything is perfect - beautiful surroundings and friendly attentive staff

Très bien accueilli, une équipe très chaleureuse. Merci beaucoup