房间乾净整洁，服务热情周到，入住体验超舒心！

酒店回复：感恩您选择本店并留下暖心评价，您的满意就是我们前行最大动力。店内环境整洁舒适，服务贴心周到，我们会继续保持优质服务，静候您下次到来~

Nice stay easy convenience to go to city

The room was spacious and comfortable, providing a pleasant and relaxing environment throughout my stay. It was well-maintained and felt airy, which contributed to a sense of ease and comfort. The breakfast was also of at least above-average quality, offering a satisfactory selection that met expectations. While not extraordinary, it was certainly enjoyable and a good way to start the day. In addition, I appreciated the hotel’s quiet and somewhat secluded location. It was away from the busy and noisy areas, which made the overall stay more peaceful and restful. This setting was particularly suitable for those looking to unwind and enjoy a more calm atmosphere.

A localiza??o é excelente. Funcionarios educados e prestativos.

房间还不错，酒店位置在山上，出行要靠自驾开车，景色很美，但是要记得提前买好水，镇上超市很划算。酒店房间挺乾净，但是工作人员很马虎，居然出现了不敲门直接开门的情况，还是在一大早上，但是我们都是男生，没有在意，入住的女生一定要锁门，餐厅还不错，总体挺推荐的

很喜欢大窗户的房间，这个酒店符合我的预期，乾净清爽明亮！下次来还准备住这儿。

酒店回复：感谢您抽出时间分享入住感受，您的肯定对我们意义重大。从客房衞生、床品舒适度到前台服务，我们都严格把控细节，希望为您营造如家般的安心感。欢迎常回全季歇歇脚～

Excellent hotel and restaurant. We needed a stay while attending an event at the Imola racetrack. Our room was simple, clean and quiet. The staff was very helpful, especially a younger girl at the front desk ( her name started with a M and she had brown hair) . The morning breakfast was complete with delicious pastries, breads, yogurt, fruits, eggs, meats, juice and coffee. We ate a wonderful dinner and dessert in the restaurant complete with wine for under €100 We also appreciated parking was included in our room fee. ??????For any race fans we stayed in the same room Aryton Senna, Formula One driver stayed in, complete with photos.

Our room was clean, the host was very helpful. Breakfast was nice

Uma joia nas margens do Douro. Café da manha excelente. Funcionários ótimos e instala??es muito boas.

I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback.

酒店回复：Thank you for sharing a thoughtful account of your visit to our Portland Maine Hotel. We are truly sorry for the disappointing interaction you experienced at the front desk upon your return, especially after such a warm welcome earlier in the day. Your comfort and sense of hospitality mean a great deal to us, and it is clear from your feedback that we did not deliver the Westin Portland standard you have come to expect—particularly given your loyalty as a longtime traveler and former platinum member. The experience you described will be addressed with our Guest Relations team so we can better support our guests, especially those traveling with family.We do appreciate your kind words about our breakfast team, and we are glad that part of your stay provided a more positive moment. Thank you again for choosing us for your New England getaway near Old Port. Your feedback gives us important perspective as we work to ensure all our guests feel valued from start to finish.Scott BourneGeneral ManagerThe Westin Portland Harborview