This is a nice property in a very good location. The staff was very friendly and helpful. The restaurant was excellent, Mike is a excellent waiter. Loved the pool, attendants took took good care of the area. There were several things that I think need attention, there was a table lamp that needed to be leaning against the wall or it would fall over. One of the elevators made clunking noises and was extremely slow. We thought it was stuck. I only saw one German roach, but there could be more. Also the carpet was wet to about 2 feet away from the AC.

酒店回复：Thank you for taking the time to share your feedback with us. We’re very happy to hear you enjoyed our location, pool area, restaurant, and especially the friendly service from our team. We’ll be sure to pass along your kind words to Mike and our pool attendants — they will truly appreciate the recognition.We also sincerely appreciate you bringing the maintenance and housekeeping concerns to our attention. Please accept our apologies for the inconveniences you experienced with the lamp, elevator, and AC area. Your comments have been shared with our engineering and housekeeping teams so these matters can be addressed promptly. We also take pest-related concerns very seriously and will be conducting a thorough inspection immediately.We’re grateful for your feedback as it helps us continue improving the guest experience. We hope to have the opportunity to welcome you back again in the future.

服务挺好的，房型也不错，只是去的时候是下雨天，出太阳的话在酒店看景应该也挺好的。

酒店回复：亲爱的宾客，非常感谢您对苔院酒店的认可与细致好评??！很开心您觉得我们的服务和房型都合心意，天台山常年青山环绕、林木葱郁，雨天有烟雨云雾的山间诗意，晴天更是推窗满眼青山绿意、风光尽收眼底。我们一直用心做好服务与入住体验，期待您下次晴天再来天台山游玩哦~常来苔院小住，静享山林慢时光～

这次入住体验特别好，房间乾净整洁，环境舒适安静，前台服务也非常热情周到。位置方便，设施齐全，住得很满意，下次来还会选择这里，推荐给大家！??????????

酒店回复：尊敬的宾客：您好！感谢您的光临，同时也真诚感谢您对我们的喜爱和认可，您记住了在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任，能得到您的赞许我们深感荣幸，同时我们也更有动力继续前行，希望能有更多为您服务的机会！祝您开心每一天！

Room was clean and cool with plenty of space and lighting. Staf was friendly and helpful. Pool was great to cool off in.

一次非常唔错嘅体验，房间非常阔落宽敞职员服务态度十分友善，房间景观超级靓，仲可以望到雪山，风景极之优美。店内设施非常齐全，最钟意顶楼嘅景色，影相超级好睇。房间企理整洁、格局大气，早餐质素都好好，味道十分美味。整体体验超级完美。

酒店回复：『日照金山☆空调&加湿器☆高原友好』谢谢您选择麓鸣山赞！我们以全屋地暖驱散高原凉意，奢适床品带来云端睡眠，高原加湿器与细节配置，让旅居更安心。每一处用心，都只为给您惬意舒适的山野度假体验。庄园静候故人归，盼您再次莅临，共赏金山霞光～

Everyone went above and beyond to make sure our stay was wonderful! The breakfasts were amazing and everyone was very friendly! We will definitely book here again the next time we're in the area!

这家店服务特别好，水管爆了小美女很快给我调换了房间，还送小吃，第二早上去太白山玩小哥哥还专门开车送到服务中心，我的包就放在酒店，回来还又麻烦小哥哥把包给送过来，完了就直接在服务中心坐大巴车了非常周到，感谢！！这趟太白山之旅完美

酒店回复：?? 暖心服务记??亲爱的旅人，读着您笔下山间流转的温暖时光，彷佛又见管家们穿梭的身影——递上的茶点是云朵捏的甜，车轮碾过的山路是月光铺就的柔。您将信任托付给我们的每个瞬间，都是最珍贵的礼物。那些您来不及带走的行囊里，其实装满了我们想留给您的惦念。愿太白山的松涛永远记得这次相逢，待桂花落满庭院时，我们备好姜茶与车辙，等您再来丈量这片温柔。顺颂四季平安～

Clean room, friendly staff, Variety and quality breakfast, family friendly stay

这家民宿来丽江必住 房间非常乾净 没有一点蚊虫 床单被套都很贴肤 床垫软硬适中睡觉很舒服 窗帘遮光性很好 白天拉上窗帘房间内几乎是全黑 光敏友好 乾湿分离洗澡上厕所互不耽误 淋浴间花洒特别乾净 几乎没有水渍 马桶间乾净无异味 日常用品非常齐全 纸巾牙刷牙膏梳子洗手液吹风筒一次性浴巾面巾加湿器全部齐全 从来没有哪家民宿能让我这么满意 通行朋友不舒服老板还白送好几瓶氧气给我们用 老板一家还养了两只大肥猪 超级无敌可爱啊。。

酒店回复：【免费停车】+【日照金山】+【舒适床品】+【步行5分钟到达古城南门】，尊敬的宾客感谢您的好评，给客人提供舒适的居住环境是我们的使命。期待您的再次光临~

Our stay was excellent with the only negative being the bed being over 3 feet tall and my wife is a mere 5 feet. Our next visit there will require a lower mattress height.