房间衞生太差了，床品脏。马桶有头发。什么一次性物品都不提供，早餐很low，没什么选择的机会，不是自助餐，是点餐，有些难吃！没什么服务态度，退房时还让我自己清理垃圾，要不就要扣我150澳币，下次不会入住，也不会推荐其他人入住。小心避雷吧！！！！

酒店回复：酒店説有免费.BBQ，并没有看到，泳池非常小。房屋设施旧，房间除了厕所外，没有垃圾桶。窗帘拉不严，屋内有绿色的虫子，床单被套不像是新换的，有股潮潮的味道，卧室镜子对着床，感觉不舒服。环境不好，带孩子不适合住，长者不适合住，吃不惯西式早餐的人不适合住。

Ich bin sehr zufrieden mit diesem Hotel , das Personal ist freundlich, die Zimmer werden t?glich sauber gemacht- auch mit den Zimmern, die ich gebucht hatte ( 3 N?chte mit Meer, 2 N?chte mit Gartenblick - aus Kostengründen ), wobei ich das Meerblickzimmer ?für die Zeit 16-18.2. ohne Aufpreis behalfen konnte )

非常不错 酒店设施很好 也很安全 在安全区 贝鲁特也挺好玩的 希望不要有战争了 当地人都挺善良的 希望酒店越来越好吧

Located just next to Namba exit 32, but it’s about 10mins to Dontoburi area. Quiet place.

Rooms are spacious but still not clean upto the mark. Washrooms are dirty and rusty. Toiletries are not good. Towels are very old and not good quality.

Our room was clean and comfortable for our 1 night stay. The staff was fantastic. Super friendly, helpful and accommodating in fulfilling my request for a top floor room; all very much appreciated! Also appreciated the fact there was (working) Tesla EV charger on the property. Great stay!

酒店回复：We were delighted to welcome you as our guests during your visit to Columbia. It is truly an honor to receive your kind words about the excellent experience we provided. Thank you for choosing us among many other accommodations; we greatly appreciate your generous feedback. We hope to have the opportunity to host you again.

房间小可以理解，因为预订的时候就写着平米数，明明订的是四星级的大床房，房间窗户完全被旁边楼间距不超过三米的楼挡的严严实实一点阳光都没有，感觉像是没有窗户的特价房，酒店在一个小巷子里，墨尔本市区本来就不大，真心不建议住在这，体验感太差了。前台的亚洲女生笑呵呵的给了我间最差的房间……so mean

They have beds and hot water and a helpful staff. That’s really all I have to say.

前台服务一个棕头发女生态度还可以，不热情也不冷淡，就是有礼貌的、很正常 设施都很全，但是插头全部都在枱子那，床边没地方充电。 最重点是很吵很吵很吵！ 孩子很多，大概从8pm之后不吵了，但是下面我们刚好是一个车库入口，一个小时就会有，都不知道是什么的声音…… 冰箱还是水管还是staff only的工作室？ 晚上只睡了四个小时 太糟糕了 非常后悔没有续住我们之前那家

Arrived at 14:20, with a check-in time of 14:00 clearly stated on my booking confirmation. However, I was told at reception that I would need to pay ￡20 to check in before 15:00. I showed my confirmation email, which made no difference. The staff member explained that the hotel had been sold and that the new owner had changed the check-in policy, saying bookings made before the sale contained the old information. However, I made my booking on 15 January, after the reported sale, and my confirmation email is also dated after this time, yet still states a 14:00 check-in. When we entered the room, there was no kettle, no cups, no complimentary tea or coffee, and no hand towels. When I asked at reception, the staff member was not surprised and explained that tea and coffee facilities had been removed from the rooms and were now only provided if guests requested them. I asked for these items and they were brought to the room, which I appreciated, along with two hand towels. However, the hand towels were later taken by housekeeping and not replaced, which gave the impression of cost-cutting measures. The rooms themselves were extremely tired and dated, with curious chipboard-style built-in wooden furnishings that would have looked more at home in a 1940s railway station waiting room. Overall, the entire experience was miserable and very disappointing, and it fell far below what was advertised and what I reasonably expected based on my booking.