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饭店地点不错,服务热诚很好,但不喜欢饭店?走?道地毯颜色很奇怪 ?
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Tolle Ausstattung, toller Service und grandioses Essen.
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Can't believe Cosmopolitan claimed to be a 5-star hotel. Very disappointed at the services . Or is it because we didn't booked through the hotel directly and we're treated differently?
1. We have booked 2 rooms and upon checkin, we were assigned 2 rooms very far away from each other - floor 17 and 52 and they're accessed through different elevators. We asked if there's any better option and the staff simply said "no, since we didn't request ahead of time, plus we booked through a third party company". We were disappointed with the staff's response - she didn't even make any effort to look.
2. The phone in the hotel room doesn't work, I couldn't even reach housekeeping or anyone. Body lotion is missing in the bathroom and it's added upon request the next day.
3. On my 2nd day, my room didn't even get cleaned when we returned to the room around 5pm. Contacted the hotel but the response is "perhaps the cleaning crew is behind their schedule since the hotel is fully booked..."
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Staff were excellent - friendly, efficient and helpful. Hotel is modern decor and public areas are very nice. Room was clean, bed very comfortable. There are a number of hi-tech features, most good, but a challenge to figure out the overhead lighting.
Two minor points: 1. The description that rooms are much larger than comparative nearby hotels is not true - our room was small - no sitting chairs, just enough room to walk each side of the bed and to place a small suitcase on the floor in the corner. 2. The bathroom sink is small with no counter space, and the tap spout extends out, making it difficult to wash.
酒店回复:Thank you, Stew, for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our team to be friendly, efficient, and helpful, and that you appreciated our modern décor, comfortable bed, and overall cleanliness.We’re also glad that you enjoyed the hotel’s technology features, though we understand that some can be a bit challenging to operate at first. We’ll look at ways to make these systems more intuitive for our guests.We appreciate your comments regarding the room and bathroom layout. While our rooms are designed with comfort and technology in mind within the structure of a historic London building, we recognize that space can be limited compared to newer hotels. Your feedback about the sink and tap design is helpful and will be shared with our management team for review.Thank you again for your thoughtful review and for staying with us at Eccleston Square Hotel. We hope to welcome you back for another comfortable and enjoyable stay on your next visit to London.
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Amazing rolled lamb main dinner, great coffee in the rooms & @ breakfast, fantastic breakfast also.
酒店回复:Thank you for your review, Andrew! We are delighted to hear that you enjoyed your stay and loved the food as much as we do.Hopefully, we will see you again soon.Kind regards,The Hinds Head Team
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Areias do Seixo is unlike any other hotel, it’s a sanctuary of beauty, peace, and inspiration. Every corner feels thoughtfully designed, blending nature, sustainability, and luxury in the most seamless way. The rooms are stunning, with breathtaking views and unique details that make each stay unforgettable. The staff go above and beyond, creating an atmosphere of warmth and genuine care. From the incredible food to the serene spa and the magical setting by the ocean, every moment here feels special. A destination in itself, and without doubt one of the most extraordinary hotels in Portugal.
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A bit of an odd smell in 1st floor rooms. Seemed strong when we entered, but got used to it.
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Guest
新赤尾酒店
时间:2025/05/01
面朝大海 地理位置很不错 海浪身此起彼伏 能看到早上的日出 唯一不足的是餐食一般 品种不多
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Assolutamente consigliato. Situato in posizione centrale comodo da raggiungere, anche a piedi, dalla stazione Fs e vicino a tutti i luoghi d'interesse. I proprietari Nico e Giovanna sono gentilissimi ed è stato un piacere scambiare quattro chiacchiere con loro. Ospitalità che va al di la del dovuto. Abbiamo alloggiato nella camera 2 molto gradevole, perfetta per una coppia, con una doccia davvero spaziosa. Purtroppo, per ragioni di tempo, nn abbiamo usufruito del servizio colazione di cui ci ripromettiamo di godere in occasione della prossima visita. Pulizia accurata.
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整体位置还算在街区中心,离车站稍微走点路,还算可以接受的范围,早餐体验不佳,服务人员对用餐旅客的态度需改进。
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