Elvator too small to put laugauges, some desk customers's service could not understand English and DO NOT know well about Hotel operation such as how to call from room to room and give the wrong information.

酒店回复：Hello,Thank you for taking the time to share your experience. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We understand how important clear communication and convenience are, and we appreciate your comments regarding the elevator and the information provided by our team.Your feedback is valuable to us, and we’ll use it to continue improving our services and guest experience. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects our commitment to quality and comfort.Warm regards,Diego Vilar

A great hotel! Friendly staff and fantastic facilities. The evening fire show and the Thai restaurant on the water were particular highlights. Can’t wait to go back!

酒店回复：Dear Guest,Greetings from Berjaya Langkawi Resort!Thank you for your recent patronage and for taking the time to share such a wonderful review. We are delighted to know that you enjoyed our friendly staff, excellent facilities, the captivating fire show, and especially the exquisite Pahn Thai Restaurant which was the highlight of your stay. We look forward to welcoming you back to our tropical paradise. It would be our pleasure of welcoming you back in the future.Yours sincerely,Roger ChewPR & Event Manager

有一説一 是真的不咋地 一斤粉迎接我的是一股很冲鼻子的霉味 空调也不制冷 开了半天一点反应没有 待了不到一个小时 果断退房离开

酒店回复：尊敬的客人， 感谢您的选择入住与反馈。对于给您带来的不太愉悦的体验， 我们深表歉意。您的建议非常重要， 我们已经反馈给客房部并立即进行了改进， 相信日后我们的同事在为客人服务将更加细致。再次对您的不悦深表歉意， 期待您的再次入住感受我们更好的服务。

Очень комфортный много места Мне понравилось там отдыхать Ездил с подругой ей все понравилось мы довольны всем советую

Amazing hotel and good location. The hotel was very clean , customer service was top notch. it was a short stay and it was fantastic. i will recommend the hotel .

酒店回复：Thank you very much for your review,I was a pleasure to welcome you,Best regards,Clement

Chill Out Hostel is a very ordinary budget place to stay but the staffs kept it more like a homely one. I stayed for a night in a single room at 2nd floor with no view. The floor had 2 other rooms but only one shared bathroom. Room was clean. Bed was comfy, AC was super. Bathroom was clean and had bath gel and shampoo but there was no lebel on them; so it was kinda hard to understand what i am using. WiFi was good too. One policy i liked most is silence from 11pm to 8am. That ensured a great sleep for me. Front desk helped me to get room by 1pm. Also helped me to get sunset sparrow sailing only at Peso 800. They often arrange games and activities for the boarders that help them to get along. Loosing the key will charge you Peso 500 ??. Restaurant food was OK and as a boarder you will get 10% discount on food only. Location is good. Only 2/3 mins walk to Bulabog Beach which is hub spot for water activities. Besides it is 7/8 mins walk from D’mall- the market and food place. Crossing D’mall you will get white sand beach.

非常不错的一家酒店，就在东关街边上，从扬州东站出站不用打车，Z6坐到珍园下车，往回走左转七八分钟就到了。这里不仅吃饭方便，出去玩打车也方便。房间很乾净整洁，东西准备很全。前台服务态度也很好，给升级了房间，一楼还有茶水和洗手间，总之性价比极高。

酒店回复：【位置好】【电视机可以投屏】【房间有冰箱】尊敬的客人您好，感谢您对我们酒店服务的好评，酒店地理位置优越，毗邻东关街，个园，瘦西湖，何园，只需10分钟路程，从东站也可以做88路公交车到珍园站下车哦，也是到我们酒店的，我们酒店大厅设有水吧枱，根据季节不同的我们会更换不同的茶水，秋天的时候我们会准备菊花茶哦，有时间可以尝一尝哦！期待再次光临哦！

Nice ocean view from the room.

Struttura appena riaperta. Personale delizioso. Aree in parte rinnovate, bellissima la spa, sdraio nuove, accappatoi nuovi. Ampio parcheggio. Colazione e cena da 4 stelle. Atmosfera tranquilla. Ottima pulizia. Ci sono da migliorare gli aspetti organizzativi, ma si nota la buona volontà, ci sentiamo sentiti a casa.

This hotel was love at the first sight, then disappointment on the second sight and love again on the third sight. Love at first sight because of the setting and the outside view of the hotel. A magnificent Belle Epoque building overlooking Engelberg and with a fantastic view of the Titlis. Disappointment at the second sight because the room was quite simple, breakfast was terrible and included some colorful cold eggs, the restaurant were we had our food was a big hall without any atmosphere and the first nights dinner was not specially good. In addition the signal of the internet did not reach our room. The safe was helpless because everyone could just open it using a generic code for those safes. No attention to detail. The Hotel caters to large groups of Indians, Coreans, Vietnamese, and other Asians who did not stay long, maybe a couple of nights. The elevators and common places smelled of exotic Indian spices. In general we had the impression we were in the wrong place. Love on the third sight again, because since we were staying one week, we gave the feedback about our disappointment specially with the food, and this area improved dramatically at dinner time. The friendly Chef from Germany prepared wonderful European dishes. Very tasty, we were spoiled, and this improvement made us forget the other things. In addition, we have started getting to know the history of this beautiful hotel, the difficulties it had since its creation. We understood why the market strategy is based on groups since otherwise this hotel would be empty in the sommer. The hotel and its history grew on our hearts. We ended up enjoying our stay at this hotel and we wish that future guests would take the time to learn about its history.