Elvator too small to put laugauges, some desk customers's service could not understand English and DO NOT know well about Hotel operation such as how to call from room to room and give the wrong information.

酒店回复：Hello,Thank you for taking the time to share your experience. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We understand how important clear communication and convenience are, and we appreciate your comments regarding the elevator and the information provided by our team.Your feedback is valuable to us, and we’ll use it to continue improving our services and guest experience. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects our commitment to quality and comfort.Warm regards,Diego Vilar