环境好，高端大气。地址位置交通方便。房间衞生乾净。工作人员服务热情贴心，早餐味道不错，最方便的就是还配备洗衣房。

酒店回复：尊敬的客人 您好!非常感谢您百忙之中留下您的宝贵点评以及对酒店的肯定！您的认可是给予我们最大的鼓励和支持，我们会再接再励，用心致力于完善每一个细节，致力为宾客提供贴心的服务与舒适的入住体验。再次感谢您的点评，我们真诚期待您的再次光临，在福来登感受完美体验！

one simple photo haha me too. she wandered the aisles 卫生： dancing

酒店回复：免费停车?自助早餐?谢谢您的支持与鼓励，是我们前进的动力。四月天不断的为客人营造温馨舒适的居住环境而努力，以最高的性价比满足不同宾客的要求。我们酒店提供免费停车，丰富的早餐。贴心的服务！四月天期待您的再次光临！祝您生活愉尊敬的宾客，非常感谢您的好评!您的满意是我们的目标

Elvator too small to put laugauges, some desk customers's service could not understand English and DO NOT know well about Hotel operation such as how to call from room to room and give the wrong information.

酒店回复：Hello,Thank you for taking the time to share your experience. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We understand how important clear communication and convenience are, and we appreciate your comments regarding the elevator and the information provided by our team.Your feedback is valuable to us, and we’ll use it to continue improving our services and guest experience. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects our commitment to quality and comfort.Warm regards,Diego Vilar

It's really hard to give this hotel a 1 star rating from our experience and the only reason I have is because I can't rate any lower. When we arrived at the hotel and entered our room we realised that the glass on the balcony was very loose and dangerous. We went down to let the manager know at reception and it took her 2 days to sort out a room change for us. When we entered the new room, we noticed a small hole in the bathroom door which thankfully I took a photo of immediately to ensure we didn't get the blame. The next morning we went down to the pool and the cleaner was cleaning our room, we returned to the room later on to find a massive hole in the front door. I took a photo of this too and the reason it wasn't noticed prior was the fire safety notice was over the sign and due to the sticky marks on the door, had been there covering this hole for a very long time. After confronting the reception staff and manager, we were told that it was us that did the damage and that we would have to pay for it. I spoke to Brian the TUI rep which was absolutely amazing and couldn't do enough to help us. He came up and viewed the room and agreed that the damage had been done previously and not by us. So the hotel also agreed that we were not at fault and said that they wouldn't not hold us accountable for damage that we didn't do. So we were happy to carry on with our holiday. The staff continued to be rude to us, giving us dirty looks and speaking to us like rubbish every day. We managed to overlook this and try and enjoy our holiday. A few days had passed and I went up to the room to get the baby's pram as he was tired, I was greeted by cleaning staff who were shouting at me asking "why you do this". I tried to explain it wasn't us and the situation has already been rectified by management. I then asked for the housekeeping manager to come into the room so I could explain the situation to her. She continued the shouting and saying "why you do this? Awful awful" After explain what had happened to my partner, she decided to approach the manager again and just ask if she could communicate with the cleaners so they could understand that the damage was NOT us. Instead of trying to help, her and a colleague of hers were shouting at my partner in front of guests caller her a "liar liar liar" and "horrible person". My partner then returned to me in absolute tears because of the way she had been treated by staff yet again. I then approached staff, but they were very dismissive of me and were telling us to "just go just go I don't want to speak to you horrible people" when they were indeed the ones being horrible. I approached the rep again yesterday and explain what had happened again and he was not impressed by what I was saying. He told me he would have a word with staff and catch up with me today so I am currently awaiting a response from him later today. Another incident that happened was we were told by staff that my son was not allowed on any small waters

酒店回复：Dear Guest, We’re sorry to hear you felt this way, though we must clarify that the situation was not as described. The hotel took all necessary steps to ensure guest comfort and safety, and any concerns were promptly addressed. TUI UK Customer Service, who were fully informed of the actual circumstances, have also responded to you directly. We would also like to stress that rude or aggressive behaviour towards our staff is not acceptable under any circumstances. Our team is dedicated to doing their job professionally and respectfully, and we stand by them. Guests who do not treat staff with the same respect are not welcome at our hotel. Kind regards, Tatyana Grudeva, Hotel Manager

刚下飞机的时酒店那边就安排司机师傅过来的接了，司机师傅还帮忙提密码箱，到了酒店以後下车司机师傅还会帮忙把行李放到电梯口，前台的服务态度也很好，第二天还给我送到美兰高铁站，真的不错。

酒店回复：太感谢您的好评啦！看到您对我们的认可，心里真是暖洋洋的～ 能为您带来愉快的体验，是我们最开心的事。我们会把这份肯定当成动力，继续用心做好每一个细节，期待下次还能给您带来更棒的感受，欢迎常来呀！

Park8ng is not at the property and is not free. They switched my room the next day because the shower didn't work. The first room did not have any amenities but the second room did. First room was very noisy from the outside but second room was much more quieter and larger.

酒店回复：Hello,Thank you for taking the time to leave a review about your experience at our establishment.Our teams strive to do their best to ensure customer satisfaction, and we are sorry to see that your stay did not meet your expectations. We apologize for all the negative points you mentioned in your review, and we will improve to earn your trust again during your next visit.Please rest assured that we will do everything possible to ensure your future stay is a wonderful one.Sincerely,The Management.

Everything is in the highest standard. I recommend it.

非常满意，服务周到，地点非常方便，有个大院子很适合亲子出行

The room is small but very clean. Restaurants and shopping is nearby. It is safe and quiet. We enjoyed our stay.

过来出差的，服务态度很好，特别是前台小何，人很不错，推荐的那家火锅很好吃，就在酒店楼下，附近也有很多的美食，串串小吃都有，大厅的风格也很简单大气，房间也是商务型的不错，下次还来！

酒店回复：尊敬的宾客：您好！谢谢阁下的满分点评，您的支持与鼓励，是我们前进的最大动力。夏都凯越酒店以不断的为客人营造温馨舒适的居住环境而努力，以最高的性价比满足不同宾客的要求。小越期待您的再次光临！