Worst experience – the floors are effectively paper thin, so do not sleep here if you actually need rest. Everything was fine until around 11:30?pm when the guests in the room above began walking around, moving things and thumping across the floor. I had a 5?am departure, so I was already in bed. By 12:50?am the noise still hadn’t stopped, so I called reception from my own phone (no in-room phone). Leo at reception was very polite and I heard him go up to their room. The noise eased briefly, then started again and carried on until about 3:30?am, making sleep basically impossible. The best (worst) part? The hotel is on a main road and you barely hear any traffic, yet every step, scrape and stomp from above comes through loud and clear thanks to the flooring. I eventually resorted to earplugs just to get some sleep, which worked a little too well – I slept through my wake-up and missed the 5?am airport shuttle. When I went to reception to ask about the next shuttle, there was no one there, and the emergency number didn’t answer either, despite all the “24/7 reception and airport service” claims. End result: an $18 Uber to the airport. To make things worse, after posting a review on Google, the hotel contacted me and tried to make it sound like it was somehow my fault for raising the issue and complaining, and not doing enough. Not cool. A quick look at the CCTV timestamps vs the times I called reception would show the desk was in fact unattended. Very poor service.

酒店回复：Thank you for taking the time to share your detailed feedback. I am very sorry to learn that your stay was affected by noise from other guests, which prevented you from getting the rest you needed before your early departure.I am glad that Leo was able to assist you promptly during the night. It is also pleasing to hear that you found your room clean and comfortable, and I hope you appreciated the complimentary upgrade from the booked studio to our much larger one-bedroom apartment.I am disappointed that you did not reach out to us again, especially as the disturbance persisted despite our efforts to address the issue with the occupants above your room. We assumed the issue had been resolved after our staff spoke with the guests, since we did not receive further communication from you.Our goal is always to resolve such situations quickly, and since completing our recent renovations, we have made significant improvements, including double-glazed windows and thick pile carpets, to enhance soundproofing.If you had contacted us again, I am confident our team would have revisited the issue or offered an alternative solution.I also apologise that you missed your scheduled shuttle. Our shuttles operate every hour, on the hour from 3am for airport drop-off. Our team is always onsite to assist guests, and upon reviewing CCTV footage, it appears that someone was present at reception when you checked out.Thank you again for your comments. We sincerely hope you will consider giving us another opportunity in the future. If you wish to discuss your stay further, please feel free to contact me directly at the property.

前台小姐姐小睿人太好了。房子暖气很足，装修很好，很用心。乾净明亮。智能家居。

酒店回复：感谢您的光临，小桔真诚感谢您对我们的喜爱和认可，您记住了在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任，能得到您的赞许我们深感荣幸，同时我们也更有动力继续前行，希望能有更多为您服务的机会!

The view from the room was gorgeous. The staff was very kind and welcoming! The room was very clean and the restaurant was very fresh and friendly!

Efficient service and helpful people on the hotel staff. Staff was so friendly. Hellen was so helpful at the reception area. Musa so friendly and courteous.

酒店回复：Dear S6266Hlmikem, Thank you for choosing to stay with us at Southern Sun Ridgeway and for sharing your review. The team and I are delighted you had an exceptional experience during your time with us, and I am most proud that you found our team to be efficient and helpful. I will be sure to share your fantastic feedback with the entire team. I hope we have the opportunity to welcome you back soon for another memorable visit. Kind regards, Ross Mackay General Manager

路过镇远古城玩完之后特意跑怀化市住的酒店。非常不错。性价比高。停车方便。周围也有充电桩。 非常的不错！

酒店回复：尊敬的贵宾您好！非常感谢您对我们酒店的支持，我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的，同时我们也很荣幸能为你提供最优质的服务。非常欢迎您无论商务出差或是旅行再次选择我们酒店！真诚期待您的再次光临

房间整体很乾净，床品没有异味，连角落都收拾得很乾净，而且隔音效果比想象中好，走廊跟外面基本听不到其他声音，想要好好休息的友友可以选这家，房间里还有榻榻米，非常中意这点！前台服务也很贴心，办理入住时主动介绍了周边的用餐和交通，还帮忙延迟了退房时间，楼下还有洗衣房，真的很好！酒店设施设备齐全完好，服务员很热情周到，整体很满意下次还要入住！！！

酒店回复：看到您给予的五星好评，我们团队都备受鼓舞！非常感谢您选择下榻云庭并分享如此美好的入住体验。您的满意是我们不懈追求的目标，得知您在酒店度过了愉快的时光，我们感到无比荣幸。真诚期待您的再次光临，我们将继续努力，为您提供更臻完美的服务，祝您旅途愉快，生活顺心！

长者家我单人一车在陕西自驾游，到延安就住在这酒店。酒店的区位很好就在宝塔山下，而二道街美食街也近在咫尺，周围吃饭、消费的选择很多。酒店的设施一切都是新的，屋内配置了智能“小度”，衞生间乾湿分离，洁具是智能型的，水喉热水也够大洗澡很舒服。卧具乾净衞生舒适，服务人员态度也非常礼貌、热情。总之这次入住的体验我给五星好评。

酒店回复：尊敬的客人，非常感谢您如此细致且暖心的分享！得知您在自驾游途中选择我们酒店，并对地理位置、全新设施、智能设备及贴心服务都给予高度认可，我们倍感荣幸！从舒适的智能衞浴到热情周到的服务，每一处细节都因您的满意而更有意义。宝塔山下，我们始终在这里静候您再次驻足，愿您往後的旅途一路顺遂，平安喜乐，期待与您再续美好缘分！

It's ok. clean and decent. they provide to Disney which is great ??

酒店回复：尊敬的宾客: 您好! 感谢您对丝柏柔的信赖与选择! 从您步入丝柏柔的那一刻开始您就是我们的家人，我们希望用自己的贴心给您家人般得照料，丝柏柔就是您在上海温暖的家外之家! 常回家看看! 祝: 安好!!

The room is so cute, and is huge! Well maintained and clean! This will be great for group and family trips! The location is great, soooo near to Jiufen Amei Tea House , “Spirited Away” which is our main destination. Will definitely go back to this place!

今回の泊まったホテルはユニークでした。 ホテルは黄色と赤の华やかな建物で、玄関前に大きなサボテンがありました。 部屋が8つの小规模なホテルです。 我らの部屋の大きさは、ビジネスホテルの部屋位でしたが、富士山と骏河湾が远くに望めます。部屋には小さいユニットバスがあります。 ホテルがユニークな点は、お风吕は大浴场は无くて、无料の贷切风吕が5ヶ所あったことです(露天风吕が2つ、半露天风吕が１つ、24时间使える内风吕が2つ)。 これらのお风吕が空いているかどうかは、廊下にある掲示板でいつでも分かります。 露天风吕にはドライヤーは置いてないので、部屋から持っていくか、部屋で使うことになります(化粧水などのアメニティーは无し)。全ての贷切风吕に洗い场があります。 夕食はレストランでいただきました。ほぼ全てがセットされていますが、舟盛りが来た时にほほどのテーブルもどよめいていました。10种类の刺し身が乗った舟盛りの刺し身はボリュームもあり、新鲜でとても美味しく、日本酒に合いました。続いて、茶碗蒸しやキンメの煮付けも出ました。 朝食も品数があり、良かったです。 食事が美味しいので、また访れたいです。