The room is nice and clean. Location next to a main road, easy excess but will be a bit noisy. The service is great!

We had an excellent overnight stay here in Sept 2022. As we were due to attend another concert at the Queen's Hall, we thought we would stay again. We subsequently booked a superior room for this occasion, in Oct 2025. We arrived mid-afternoon and were greeted by a charming person who was friendly, helpful but casually dressed, unlike the uniformed staff in other 4-star hotels. We were directed to our room, the Calton, in the basement. Initial impression was the room and bathroom were clean and tidy. My husband went to hang something in the wardrobe but it was full of heaters and electric fans. There was no room to hang clothes. We went out and didn't return until 10.30pm using the keycard to let us into the building as no staff are present after 8pm. As I pulled back the bedclothes, I noticed what I initially thought was a water mark on the sheet. On closer inspection the sheet was clean but the mark was on the mattress topper underneath. I did not investigate further at this point as it had been a long day so I covered the marked area with a pillow. In the morning, I investigated further, the mattress topper had a dried blood stain, dark red, purple colour, about 5 cm by 3 cm. I was horrified. I spoke to a different receptionist, told him of my disgust and that this was totally unacceptable in any hotel. He did not apologise on behalf of the hotel or in any way engage with the issue nor my concerns. He was less than interested. The stains were totally unacceptable and

酒店回复：Thank you for taking the time to share your experience. We are deeply sorry for the issues you encountered during your stay, particularly regarding the condition of the mattress topper. This is far below the standard we strive to maintain, and we sincerely apologize for the distress it caused.Your feedback regarding both the room and our after-hours procedures is very important, and we will address these matters with our team to ensure they are resolved and do not happen again. We regret that your recent visit did not meet the high expectations set by your previous stay, and we truly hope to have the opportunity to restore your confidence in our hotel in the future.

Near airport between 2 terminal when you go, I’ll get you can just walk to the hotel

酒店回复：Dear Guest,Thank you sincerely for choosing Ramada Plaza Shanghai Pudong Airport and sharing your stay experience! We are honored and delighted to know that the hotel’s prime location offers you the convenience of walking to the airport terminals.Creating an efficient and worry-free accommodation space for every business and transit guest is our consistent commitment. Your approval is an important motivation for our team. In the future, we will continue to optimize service details, adhere to quality standards, and repay every trust and support with consistent high-quality experiences.We look forward to welcoming you again and wish you a smooth trip and all the best!

自开立酒店之后，多次前往嵊泗岛选择入住。地理位置优越，处镇中心，离水产市场较近，附近生活圈方便，吃喝住行一站式。停车位较少，旺季需要将车钥匙交给前台调剂。

酒店回复：清眸流盼，记忆落在风中，如梦如幻，是思念不变的情怀，无数祝福，如诗如画浮在心间，情意悠长，婉婉转转，轻轻一声问候，希望您一切安好

走进酒店大堂，前台那灿烂的微笑瞬间暖了心，还主动帮忙搬行李。踏入房间，整洁温馨的气息将我包裹，旅途的疲惫都消散了。

酒店回复：非常感谢您对我们酒店的高度评价！我们一直致力于为每一位顾客提供最优质的服务和舒适的住宿环境，您的满意就是对我们最大的肯定。从您对房间、设施、位置以及服务的认可中，我们看到了团队的努力得到了回应。我们知道，无论是商务出行还是度假休闲，选择一家合适的酒店都至关重要。而您提到的宽敞明亮的房间、齐全的设施以及热情周到的服务，正是我们不断追求的标准。我们将继续努力，保持并提升现有服务水平，确保每一位客人都能享受到宾至如归的感觉。再次感谢您的支持与推荐！期待未来能够再次迎接您的光临，也希望更多通过您了解我们的朋友会喜欢上这里。祝您生活愉快

Nice and with amenities

酒店回复：Dear Caroline S Martinez,Thank you for taking the time to share your thoughts and for rating your recent stay with us at Check-Inn @ Little India. We truly appreciate your kind words about our amenities, surroundings, and service. It's always heartening to know when guests find comfort and convenience in our hospitality.At the same time, we’ve taken note of your feedback regarding cleanliness, and we sincerely apologize if it fell short of your expectations. Maintaining high standards in every aspect of our guest experience is something we take very seriously, and your comments help us identify where we can improve further.We are grateful for your visit and your valuable feedback. It was a pleasure to have you with us, and we hope to welcome you back for an even better experience the next time you’re in Singapore.Warmest regards, The Management of Check-Inn @ Little India

酒店环境很好，服务周到服务态度很好，很乾净，特别满意，旁边还有个水果批发市场。 衞生：很乾净，推荐推荐特别喜欢

酒店回复：客从远方来，好评传暖意。您的话语如同一首优美的诗，在我们酒店的回廊间轻轻回荡。“桃花潭水深千尺，不及汪伦送我情”，您的喜爱之情比那潭水更深。我们像是在茫茫旅途中的守望者，您的到来和好评就是最美的风景。愿您的旅途永远充满诗意，而我们的酒店永远是您旅途中的温馨驿站。??

Perfect location Close to city center and a mall with everything you need across the street.

酒店回复：Buenos Días Andy,Muchísimas gracias por sus comentarios y sus valoraciones tan positivas sobre el hotel.Le esperamos muy pronto de nuevo,Un saludo,

房间不乾净，喝瓶水还要收费，水壶烧出来的水全是污垢，房间隔音效果差，吵的不行

酒店回复：尊敬的宾客，你好！看到您的点评，我们深表遗憾。您预订的是特惠大床房，酒店中央空调主机在特惠大床房附近，确实会有些噪音，您在办理入住的时候，前台工作人员已经提前提醒了您！如果您觉得太吵的话，可以换房。我们酒店客房每间房提供的都有2瓶免费的纯净水，是不收任何费用的。如果您喝完还需要，这个确实要收费的。

Anytime again

酒店回复：Dear guest, we thank you for your review. Best regards the team of the hirsch hotel