The room was very cold and it took hours to heat up. The food (chicken tagine) was cold. The water for a shower took a long time to heat up. The staff were very nice but the Riad (or at least the room we stayed in ) is in need of an update.

Nice place, good for business trip, cheap too

酒店回复：Dear rrzldd,Thank you very much for the outstanding score and your positive review. We are pleased to know that you found our hotel a nice place, suitable for business trips, and offering good value for money.We truly appreciate your feedback and look forward to welcoming you back to favehotel Hasyim Ashari on your next visit.Warm regards,Ressa, MrFront Office Manager

Staff were great, food good and gym was also good. Room was ok but the reason I’ve given it a 3 star was due to the shower. Door wouldn’t close so had to use loads of towels to keep the floor dry, shower tray filled with water and the shower waste cap came away revealing a very filthy waste trap. Felt like my feet had bathed in grime. Lovely place though

酒店回复：Thank you for sharing your feedback following your stay at Rutland Hall.I’m pleased to hear that you enjoyed our staff, food, and gym facilities. However, I’m very sorry to learn about the issues you experienced with your shower — this is certainly not the standard we aim to provide, and I completely understand your frustration.Your comments have been shared with our maintenance and housekeeping teams to ensure the shower and waste trap are immediately addressed and thoroughly checked. We appreciate your honest feedback as it helps us improve for future guests.We hope to have the opportunity to welcome you back so you can enjoy the full experience Rutland Hall is known for.

阿利坎特市区一家连锁酒店，可以步行到英国宫和火车站，地理位置非常方便。酒店性价比挺高的，环境整洁衞生，洗浴设施很不错，大床很舒适。酒店的服务热情礼貌，值得推荐！

订的双床房，自助办理入住和退房。房间略小但也能打开箱子，各种设施齐全，电视可以投屏。 值得一提的是退房时我的背包忘在了房间里，感谢携程客服和酒店的帮助，把背包寄到了东京的酒店里，再此对携程和酒店工作人员表示衷心的感谢，给出五星好评！！！

酒店回复：この度は当ホテルにご宿泊いただき诚にありがとうございました。 最高の评価を顶き、スタッフ一同大変うれしく思っております。 お荷物も无事にお客様の元へお届けすることができ、安心いたしました。 当ホテルは新大阪駅から近く、大変多くのお客様にご利用いただいております。 また大阪へお越しの际には当ホテルをご利用顶けましたら幸いです。 またのご来馆お待ち申し上げております。 ヴィアイン新大阪ウエスト　支配人

Location is in a quiet area. Parking is sufficient during period of stay. Validate TNG card before exit for free parking.

Great experience! I would definitely stay here again. The cabin was clean and the bedding was soft. The resort had all of the amenities I needed.

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Staff very friendly. Room very basic and drink stains on the walls head board very worn and looked scruffy.

Sadly not a great experience. Overnight stay as we needed to be in th city early. Upon checking to our room we found dirty towels on the floor and the bed looking like it had been sat on. Both rectified as we had dinner downstairs in the restaurant. Fresh towels and bathmat delivered but no face washer Burger arrived to table after a long wait with a burnt bun but by that stage I was too hungry to send it back. Toilet kept running when flushed. Shower head had to be held up or it kept falling flat. We were compensated with a couple of free drinks. So much potential to be great but sadly lacking in our experience.