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The property was new and clean. We had issues with the outlets in our room, they stopped working mid-trip but maintenance was able to fix them. The only staff member I'll highlight was Joe the bar manager. He went above and beyond to make sure our experience at the bar/restaurant was perfect. His employees on the other hand were very rude. We were treated very poorly by some of the bar staff.
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客房很乾净，服务很温馨。订高尔夫套餐还有机场接送机服务，值得点赞??
酒店回复：尊敬的宾客您好，非常感谢您给出的满分好评！很高兴您认可我们的客房和接送机服务，您的满意是我们最大的动力，团队会继续用心做好每一次服务与每一处细节。期待您的再次光临！
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老牌酒店，服务还行，房间老旧了，而且格局不够开阔，房间偏小，
衞生：需要加强，早餐味道不错，客房服务不错，前台服务差强人意！
酒店回复：尊敬的宾客，您好！非常感谢您抽出宝贵时间分享此次入住体验。对于您提到的前台服务体验不佳、房间设施老旧、衞生细节待加强的问题，我们深感抱歉。我们已第一时间将您的反馈同步至前厅部、客房部及质检小组，将立即开展专项覆盘与整改：针对前台服务开展服务礼仪与沟通技巧强化培训；针对客房设施老化问题，我们已纳入升级改造计划，同时将加强衞生巡检力度，确保细节品质。您对早餐口味与客房服务的认可，是我们前进的动力。翠湖宾馆作为拥有70年历史的本土老牌酒店，我们始终珍视每一位宾客的意见，也正以更严苛的标准打磨服务与硬件。期待未来能有机会再次为您服务，以全新的面貌弥补此次遗憾。
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I liked it so so so much! very beautiful place and I really liked the staff – they were very responsive and kind. The hotel is super clean. I highly recommend it!
酒店回复：感谢您的喜欢，欢迎您再来阳朔玩呀。
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Het hotel is echt top voor een verblijf met het gezin. Alles was schoon, het ontbijt was goed verzorgd en we hebben een fijne tijd gehad. Zeker een aanrader!
酒店回复：Geachte klant,Hartelijk dank voor uw zeer vriendelijke beoordeling ??We zijn erg blij te lezen dat u een geweldig verblijf met uw gezin heeft gehad en dat zowel de netheid als het ontbijt aan uw verwachtingen hebben voldaan.Uw aanbeveling raakt ons bijzonder en motiveert ons hele team om op deze manier door te gaan.We hopen u zeer binnenkort weer te mogen verwelkomen!Met vriendelijke groeten,Luca OKKO HOTELS
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房间宽敞明亮，整洁安静。尤其是面对阳朔西街，风景无敌。工作人员服务热情，尤其是李姓小妹，耐心周到，不嫌麻烦，根据我的具体情况，为我更换房间，非常感谢！酒店里麪常驻的旅游公司服务也非常好，很靠谱。不出酒店，就能租到小电驴。
酒店回复：?西街0距离?超长早餐时间7：00-11：00?千古情?近遇龙河?24小时管家服务?感谢您的肯定与认可，为每位客人带来温暖是我们一直在努力的， 其次您的满意是我们最大的收获，很开心能给您的旅行增添美丽，每得到家人的肯定，心中无比感动，谢谢您。来到从前慢酒店您就是我们的家人，能够带给您这么好的感受，是我们的荣幸，最后期待与您再次相遇。
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Recently changed names. But a great location and very clean stylish room the staff in the bar/ restaurant are amazing. Very friendly The breakfast in the morning fantastic. Very good quality and so was our evening meal couldn’t fault it
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The location is very quiet and beautiful. Recommend!!
The restaurants nearby are excellent and the park on the side walk of lake is amazing and clean. We did enjoying the stay
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Baru pertama kali stay disini.. semua oke and bagus. Staff hotel ramah2
酒店回复：Dear Valued GuestThank you for taking your time to write your experience pertaining to your recent stay at our hotel.We're glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambience and facilities.Our guest comfort is our utmost priority, therefore we strive to provide the excellent service and facilities to our guest.Looking forward to welcoming you back on your next return.We HeART You,IM IqbalHotel Manager
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非常非常好，设施新，房间大，七楼有无边泳池，景色很美，吃早餐时可以眺望远景。酒店停车场入口需要绕行，前台服务人员会主动引领，停车场有电梯可直达，自驾停车超方便。
酒店回复：【免费健身房】【空中花园】【全屋智能】 衷心感谢您的细致好评！十分欣喜您喜爱酒店崭新齐全的设施与宽敞舒适的客房，七楼无边视野泳池风光绝美，晨起用餐还能尽览山野美景，尽享惬意度假氛围。深知停车场入口需绕行，我们前台人员定会主动贴心引路，园区电梯直达客房，全力为自驾出行宾客提供便捷泊车体验。我们会持续优化细节服务，坚守品质初心，诚挚期待您再次莅临诗与远方阳朔有约酒店，共度悠然山水时光。
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