Отель небольшой, все чисто, убирают номера качественно, завтраки вполне достойные, есть все. Местоположение почти на набережной, из окна видно море)

Biens

酒店超棒 一进大厅暖色灯光很温馨 工作人员很热情 有欢迎水果 早餐很丰盛保温也很好 房间乾净整洁舒适 有免费停车场车位很足 有充电桩 各方面都很赞。

酒店回复：感谢您的满分好评！超开心能得到您的认可～咱们家的大厅主打就是暖乎乎的氛围感，搭配工作人员的热情笑脸，希望给您宾至如归的感觉呀！欢迎水果是我们的小小心意，就盼着您一进房间能收获惊喜～丰盛又保温的早餐、乾净舒适的客房，还有车位充足的免费停车场和充电桩，都是我们用心打磨的细节，下次入住我们继续给您超棒体验，等您再来呀！

Lovely staff. Warm and cosy. Delicious food. Bedroom clean and tidy

Do book the room with the mountain view. It worth very cents! The services are excellent.

Area for improvement : I'm very disappointed with my 3-night stay at this 4-star hotel during my birthday week. Despite informing them it was my birthday, there was no acknowledgment. Furthermore, the receptionist struggled with basic English. When I initially inquired whether it was a 3 or 4-star hotel, the staff couldn't answer. Upon my friend's arrival, a request for a second room key was initially denied, citing a "one card per room" protocol, which I only received after insisting. Additionally, a request for extra pillows due to my sinus issues was fulfilled very late. The TV in a 4-star hotel also lacked smart capabilities, and one channel had no sound, which the engineer claimed was not an issue, stating only one channel was working. Overall, this stay has been filled with unexpected disappointments. I was shocked to witness unprofessional behaviour from the 2 female receptionists during my check-out. A Korean customer was struggling with a language barrier, and instead of assisting, the receptionists rolled their eyes and walked away. This is unacceptable conduct for a 4-star hotel.

酒店回复：Dear valued Guest,We sincerely apologize that your 3-night birthday stay was filled with so many disappointments. We regret the lack of birthday acknowledgment, the struggles with English at reception, and the initial refusal of a second key. The delay with extra pillows and the TV issues are also unacceptable. Most concerning is the unprofessional behavior you witnessed from our receptionists towards another guest. This is not our standard. We are immediately addressing all these points with our team to improve training and ensure such incidents never recur. We deeply regret failing to provide you with a comfortable and memorable experience.Best regardsDuong Xuan Thang - General Manager

民宿很大，也很安静，停车位也比较多，整体设施很不错。我们是周六下午四点多到的，老板娘很热情，还给升级了房间，晚餐在**扫码点菜的，烧好了会发讯息让下来用餐。一楼有KTV和桌球桌还有泳池。我们周日早上一大早就出门遛弯了，等回来的时候已经十点多，老板娘给我们留了早餐，让我们在门口的餐桌上吃的，感觉很棒。这次的体验还是很不错！

酒店回复：再次感谢您给予花筑伴山的信任，服务至上是咱店的标准，花筑伴山随时欢迎您的再次相约

Mi era stato suggerito come adeguato alle mie esigenze. Trovata piena conferma. Cortesia, disponibilità e attenzione del personale. Camera comode, pulite, con bagno per disabili ben accessibile. Facile l’accesso alla spiaggia. Colazione molto ricca..

多次入住！出行方便！

Absolutely love this place, 3rd time staying, this time around for two nights. Had a good sleep. One of the most comfortable stays Ive had in Rotorua. My new go to. Lovely service also.