Greeted by the well fed rats in the carpark, same experience for our friends that we met there. Smooth check- in, friendly staff. Malodours room, worried about the huge rats joining us. Tired looking hotel in need of a revamp, the bar area particularly. Several items missing of the menu (had I not of rebooked the meal option probably wouldn’t have eaten there). This hotel is bringing the chain down- not the usual standard you expect from a premier inn.

Room very neglected considering we were supposed to have a superior room, staff unhelpful, breakfast lacking anything hot

酒店回复：Dear Sir or Madam,I have personally taken note of your comment. However, I must point out that it does not correspond to the reality of the facts observed during your stay.Our establishment is a 3-star hotel whose services and pricing position are clearly defined. We ensure that we provide a level of service consistent with this category and with the rates we apply.As a commercial gesture, and although this was not an obligation, our team allowed you to access your room before the official check-in time. Ice cubes were also provided to you free of charge.However, the team did not agree to make our bar glasses available for the consumption of alcohol brought in from outside. The bar equipment is strictly reserved for beverages sold by the establishment, in accordance with our internal regulations and the normal operating conditions applicable to licensed premises.We note that your dissatisfaction appears to be primarily related to this refusal, which is a standard rule and not a lack of service.Furthermore, hot items are offered every morning at breakfast. Any statement to the contrary does not reflect the reality of our offer. Our staff is present either in the breakfast room or at the reception desk during service and remains available to guide guests and indicate precisely the location of the hot buffet. Guests simply need to approach a member of the team, who will assist immediately.We attach great importance to the quality of our welcome and to compliance with our operating rules. We regret that your perception does not reflect the efforts made by my team.Nevertheless, I remain at your disposal should you wish to discuss this matter further.The général managerYours sincerely,

Our recent four-night stay at the Hive villa was a positive experience. Any minor issues that arose were promptly addressed and resolved upon contacting the front desk. Given the remote location, we recommend pre-arranging transportation with the front desk or securing a rental vehicle. The restaurant offered a limited menu, with most dishes designed for sharing among 2-3 individuals. The pool and lounge areas were meticulously maintained, providing exceptional views. Guests considering a reservation here should anticipate a focus on relaxation within the resort or local diving activities, as most excursions and attractions are situated 45-120 minutes away. February 2026

Most horrible experience. Avoid it like plague

polite staff

Hotel peque?o estilo Boutique. Son 2 pisos y sólo se accede por escalera. Habitación cómoda con ba?o peque?o. Muy buen servicio. Todas las habitaciones dan a un pasillo abalconado donde hay sillones y mesas para fumadores. Para mí eso fue importante, ya que no tenía que salir a la calle a fumar. No desayunamos en el establecimiento por lo que no puedo opinar del mismo. La atención del personal de recepción fue excelente, al igual que el servicio de limpieza

The rooms were clean and beds were good but I found their security key system unreliable with using the lifts and exiting the doors at the street end. In a word the card was tempremental And unreliable

酒店回复：Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed our clean rooms and found the beds comfortable!However, I sincerely apologize for the frustration caused by our key card system. We want our security measures to provide peace of mind, not a hurdle. I have shared your comments regarding the lift and street-end exit with our maintenance and IT teams to investigate these specific readers and ensure they are functioning consistently.We appreciate your patience and hope to welcome you back for a much smoother experience in the future.

Отличный отель, очень отзывчивый персонал. Мы приехали глубокой ночью , парень на ресепшен помог заказать еду и быстро заселится. Хорошее постельное белье и матрасы, чисто. До парома на ко Чанг 30 мин на машине.

Cool place with nice personal

Supposed to be newly renovated- but our room door wasn’t closing properly or locking. Front desk staff said an engineer would come look at it, but they never did. Bathroom door wouldn’t lock unless you fought with it. Tub drain was out and sitting on edge of tub and the inside of tub was chipped and peeling

酒店回复：Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your room, as this is far from the standard we aim to provide. Your comments about the door, bathroom lock, and tub condition are concerning, and we appreciate you bringing them to our attention. We also apologize that our engineering team did not follow up as promised. Please know that we are addressing these maintenance concerns immediately to ensure they do not impact future guests. Sincerely, Rich St. JeanGeneral Manager