Had a good stay and breakfast was excellent!

I adore this hotel - gorgeous old building, lovely rooms, a comfortable bed, great quotes in the elevators (!), excellent free coffee and music in the lobby. Just excellent.

酒店回复：Sarah, thank you so much for your wonderful feedback! We’re delighted to know you enjoyed the unique character and thoughtful touches throughout The Citizen Hotel, Autograph Collection. Our team truly appreciates your kind words, and we hope to welcome you back again soon.

This is a bias review because I brought my kids. I will start by saying the staff, hotel, and amenities were really nice! However, I would definitely not recommend this hotel to anyone bringing children with them. All the restaurants are always booked and they only allow kids under 16 to use the pool for very limited hours during the middle of the day. Also, if you rented a car for your trip absolutely do not stay at this hotel, the parking situation not convenient at all (it is off site and a good walk, plus they charge a hefty price per night). Again, overall the hotel was very very nice, but absolutely not a good hotel for children.

酒店回复：Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our staff, hotel, and amenities.We understand your concerns regarding facilities for children. Our property is designed primarily for adult guests, and certain areas such as the pool have age and time restrictions for safety and comfort reasons. We appreciate your feedback and will continue to review how we communicate these policies to ensure our guests can plan accordingly.We hope this experience won’t deter you from visiting us again under circumstances that better suit your needs.Kind regards,The Mayson Team

Overall is good, just the water quality is very bad! When using the Bathtub, water is yellow and brown color.

New hotel, very nice and pleasant atmosphere. Large rooms, good beds and beautifull garden with small pool. Very pleasant and helpfull staff ! Highly recommanded by an experienced traveller !

环境不错，房间很大，乾净衞生，以东南亚为主题，房间还有阳台，对着黄河大桥。很不错，有浴缸，楼下有温泉，餐也不错。

酒店回复：感谢您的好评!很高兴您喜欢我们的环境和房间设计，尤其是东南亚主题和阳台景观。我们一直致力於为客人提供舒适、乾净的住宿体验。希望您也能享受楼下的温泉和美食。期待您再次光临，祝您旅途愉

Very friendly hotel. I mixed up my check out schedule and was planning to extend my check out time, they allow me to refund my late check out payment

酒店回复：Thank you for your kind words and for sharing your experience with us! We're delighted to hear that our team was able to assist you with the check-out situation and process a refund for the late check-out payment. We always strive to be flexible and understanding of our guests’ needs.We truly appreciate your support and hope to welcome you back again in the near future for another pleasant stay

Blue collar night Easy nightover with excellent breakfast omelet

Amazing place to stay! This place is heaven. The owners are a lovely couple who are genuinely lovely people. They designed this place themselves and the attention to detail is evident. The room was great with a stunning Mountain View and modern en-suite bathroom. Breakfast was a lovely plus too! We will stay here again when we’re in the area.

Great spot The made to order breakfast was delicious! All the staff are very friendly and there to help.