Air conditioning hot. Hallways bits of food on them. Rooms reasonably clean, however, water marks on the ceilings. Restaurant we could not get in for dinner, we ate from the bar, food was terrible. They refunded the food from the bar after we complained to the receptionist in the morning. In the morning we could not find any seat in the restaurant for breakfast which we had pre-paid. Asked the receptionist for a refund for the breakfast, she said "she would have to ask the manager. Five star hotel without help with our bags up the stair. Service not to that standard of a five star. We ended having breakfast in Bowral. They offered us the Lounge to have breakfast However, this was not suitable because of the low tables. Their excuse was that they had a very large booking (a wedding)

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