The staff were very pleasant however the comfort levels in the room did not live up to expectations. Our upgrade to a club room was a disappointment I'm afraid. No fridge in room, very narrow console table, tiny bedside shelves, so very little space to put a book, charge a phone and have a glass of water by your bed. Street noise was present throughout the night on both nights, from groups in the street and emergency vehicles The breakfast was basic with no raw or cooked vegetables to accompany the other offerings. Overall not a great experience

酒店回复：Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff pleasant, though we’re sorry that other aspects of your stay did not meet expectations.As a city-centre hotel, some external noise can be experienced during busy periods. Had this been reported at the time, our team would have been happy to explore the option of moving you to a quieter room, subject to availability.We would also like to clarify that the Club Room was provided as a complimentary upgrade. None of our room categories advertise in-room fridges, and we regret any disappointment this may have caused. Your comments regarding in-room space and the breakfast offering are noted and will be shared with the relevant teams.Should you wish to discuss your stay further, please feel free to contact us at - mod.glasgow@theaddresscollective.com