The heater didn’t work in our first room, the elevator was broken. Noisy very early in the morning and we had to ask for the dirty area rugs to be taken out of our room. We called Dow the next morning the the manager and he said he would refund our money. Then we were never refunded!

酒店回复：We sincerely apologize for the series of inconveniences you experienced during your stay. It is disheartening to hear about the issues you faced with the heater, elevator, and noise disturbance. Additionally, the situation with the area rugs should have been handled more effectively. Our team is currently reviewing this situation to prevent similar occurrences. We regret any misunderstanding regarding your refund and appreciate your patience. Thank you for bringing these matters to our attention so that improvements can be made. Should you like to discuss your stay in further detail, please feel free to reach out to us offline. We want to assure you that we are committed to resolving your concerns and providing seamless experiences. Sincerely,The Harrison Hotel Downtown Hollywood Management Team