Guest
时间:2026/02/01
Yes, the room was in good condition, however, the website was not accurate in its representation. It was just a bedroom when we were expecting the "penthouse suite". The amenities were fine, however, we were expecting to be prepare our dinner, but were told we could not use the stove because of food odour that may occur. There were many, many rules about what we could not do, and only a few that we could. The representative was pleasant enough, but it was a disappointing experience.
酒店回复:Hi Julie,Thank you for taking the time to share your feedback. We’re glad to hear the room itself was in good condition and that you found the amenities satisfactory.We’d like to clarify that our listing does not advertise a full kitchen or cooking facilities. As outlined on the booking platform, we provide a microwave and oven for light meal preparation, rather than use of the stove. This is also reflected in our house rules, which are in place to ensure a comfortable stay for all guests.Regarding the rules, they are designed to protect the property and maintain a pleasant environment for everyone. While pets are required to be declared at the time of booking, we were happy to accommodate your well-behaved pet on this occasion.We’re pleased you described the property as a beautiful place to stay and that you were able to enjoy your time with us. We always encourage guests to review the full listing details prior to booking to ensure expectations align.Thank you again for staying with us.Kind regards,Ting