I stayed at JRW Welmond 4 years ago and loved it but my return today was a total disaster. The hotel has completely lost its hospitality and professional standards ?I went to the restaurant which was the only restaurant in the entire hotel and it was completely empty yet, almost every table had a 'Reserved' sign. No one greeted me or offered to seat me so I just sat anywhere I sat there waiting, but everyone ignored me Finally I went to the bar to place an order myself ?Before I could even finish my order, a manager (a lady in a black suit) interrupted me rudely asking: How will you pay cash or card?' I told her I had just arrived and hadn't even finished. Then, a service girl interrogated me regarding my room number. When I took out the card to check the number and told it to her she demanded, 'Show your key again,' insisting on seeing the physical card before serving me. Even after I told her the room number, she still didn’t believe me ?It felt like I was being treated as a criminal or a suspect not a paying guest in a 5-star hotel, especially since the place was empty the staff speaks almost no English making communication impossible. When I complained to the higher manager in ricpaton he just called it a 'misunderstanding' and dismissively asked, 'Anything else?' He didn't even offer a sincere apology ?To top it off, my room key stopped working twice immediately after this incident It feels like the hotel is intentionally hostile or discriminatory. I will never return to this place. If you want respect, avoid this hotel at all costs

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