We visited Ikos for the 5th and sadly final time. Let me start with the positives. Upon arriving we were surprised by how nice the hotel is since the refurb, which was a huge plus. Our room (superior double) was surprisingly spacious, bigger than the same room type at Dassia and Andalusia, with adequate hanging space and plenty of room to move around. The view however was awful, our view was an abandoned arcade and some run down shops, not exactly luxury. The food was mostly good, but the buffet was really limited for people with allergies. The splash pad is a highlight, it’s super easy arm and safe for little ones. Not so good. The entertainment was pretty awful/ not existent, which meant there wasn’t much to do post dinner, not great with a toddler. We have never had a problem getting à la carte bookings previously, however this time it was a nightmare and we had to fight to get 4 restaurants booked. One of the biggest disappointments of the holiday was the garden restaurant. We had a booking and arrived an hour early as we were passing by just to see if they had received any cancellations (a question not a demand), the staff were so rude and dismissive and it left a terrible taste, anyway, we headed back at our scheduled time to be told that there wasn’t a table for us as it had been raining and we basically couldn’t dine there. It was 8.30pm and we had our 3 year old, I was fuming! The staff were rude, dismissive and just so unprofessionally, eventually a manager ran after me as we headed to the buffet as our toddler was really hungry. The managers were good, but it was too little too late and quite frankly it just wasn’t good enough. The main pools were freezing and nothing like what we have experienced in other Ikos hotels, very disappointing and not useable in October. The spa is grubby, old and needs a refurb. It’s also chaos when it rains as they open it up to families and there just isn’t enough space. Sadly Ikos is now overpriced, understaffed, has made serious cutbacks and lacks the luxury feel it once had, it’s sad to think a hotel chain that was once industry leading had fallen so short of the mark.

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