The grounds were impeccable. Most of the staff was pleasant, some not so much. I am from the United States, Chicago, very few people spoke or even understood English. That made it very difficult to communicate. at one point there was an area near your lobby that the grout was missing and I tripped and fell to the ground and scratched up my leg. I tried to tell the front desk, the problem, and no one understood me. I’m 66 years old so I hope you maybe look into that, it could’ve been worse for someone else. The room was fine, again language difficulties made it a problem to get information on your amenities. Your app was not working properly on my iPhone, so some of that did not upload and I missed some things to do. The Peruvian restaurant was my favorite, the food was fantastic, and the wait staff very pleasant. If it weren’t for the language, problem of not enough staff speaking English or even understanding English, and that includes your front desk, lobby people, I would love to come back. I came with my son, his wife and two-year-old grandson, who adored your baby pool, but he needed someplace to run around, and. Play. The children playground area was closed off. It would be nice if that we’re open for little ones to play on swing sets, etc. and not just always in the water or the sand. thank you for listening. Pamela Middaugh Donald.

酒店回复：Dear Guest,Thank you so much for taking the time to share your experience with us. We deeply value your feedback, as it helps us to continually improve.We are delighted to hear that you enjoyed our gardens, your room, and especially your experience at our Peruvian restaurant, as well as the friendliness of our staff.However, we sincerely regret the inconveniences you encountered during your stay. We understand how important it is for our guests to feel well taken care of and informed, and we will take your feedback very seriously to enhance this aspect, especially in key areas such as the reception and lobby.We are also deeply sorry for the incident you experienced near the lobby. Your safety is our priority, and we appreciate you bringing it to our attention. We will immediately review that area to prevent anything similar from happening again.We hope to have the opportunity to welcome you back in the future and offer you an even more comfortable and satisfying experience.Sincerely,Olga Alvarez,eConcierge.