From the moment we entered, the room had a very strong and unpleasant odor that made it uncomfortable to stay in. The beds were broken, making them unsafe and unusable. In addition, the pillows showed signs of bed bugs, which is completely unacceptable and a serious health concern.

酒店回复：Dear Guest,Thank you for your feedback.Regarding the strong smell you mentioned, we would have appreciated it if you had informed our reception staff during your stay, so that we could assist you immediately.Concerning the broken bed, if you were referring to the sofa bed, our inspections confirmed that it was not broken. However, our staff noted that you found the sofa bed uncomfortable, and in line with your request, an alternative bed was promptly provided for your comfort.You also mentioned signs of insects. Please be informed that our rooms are cleaned daily on a regular basis, and our entire hotel is treated with professional pest control services at scheduled intervals. If required, we can provide official documentation for these services.We always strive to provide the best possible service to our guests and appreciate your understanding.Kind regards,Antusa Palace Hotel & Spa Team