I booked a Suite for 4 days and 3 nights to celebrate a loved one's birthday, but the experience failed to live up to the occasion. Expectation: A special birthday touch and a premium room experience. Reality: Our requests for a cake and decorations were ignored, and the view from the Suite was just the side of another hotel. To make matters worse, the in-room dining service was disappointing; the staff member was surprisingly unpleasant to talk t when I asked about the menu, and the food quality was subpar. While the infinity pool views of the Johor Strait and the excellent breakfast buffet were highlights, they couldn't make up for the service gaps. We will not be returning here for any future special occasions.

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