Good hotel, well appointed, friendly staff, and excellent Breakfast. BUT I had booked 2 nights, was disappointed that when asked on check in if I wanted the room cleaned after the first night I replied yes - but returned to the hotel late to find no cleaning of the room had taken place. Firstly, why does the hotel suggest no cleaning service after the first night - there was no offer of reduced rates to support this. Secondly, having asked me and been told I wanted the room cleaned to then not do it is disrespectful and/or poor service. I did report this to reception who said ‘I will point that out to the staff, I had flagged it to be done’

酒店回复：Thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed your stay, our friendly staff, and the breakfast. At the same time, we sincerely apologize for the issue with your room cleaning. This is not the standard of service we aim to provide and we completely understand your disappointment.Your comments regarding the cleaning process and communication have been shared with our team to ensure that such situations are addressed and do not happen in the future.We hope to have the opportunity to welcome you back and provide a flawless experience next time