The hotel itself is a beautiful property, well maintained, kind and respectful staff. In particular Dawn and Emma were quite helpful. I planned the trip with the intention of relaxation with little planned. There was some confusion with my reservation as I wanted the Ninta Bungalow and thought I had it but had it for only two days and had to move. They were helpful but there are no concessions made for any deviation from process. For example. We had inquired about a romantic dinner and we never chose the menu and so assumed it was not planned. They booked a reservation for me at my request elsewhere and then told me I had the romantic dinner while we were at the other restaurant eating. I had to pay for the romantic dinner with no discount given, the full amount ($400.00) for a no show. I requested a 20 percent discount and explained the oversight etc and they thanked me for coming and made zero concession. A 20 percent discount would have made me feel okay about it. But alas, no. For that reason only I left disappointed. I would come back as it was very nice but it still hurt.

酒店回复：