I recently stayed for one night at Upper Deck Resort, Lonavala with my family, and the experience was disappointing. The biggest issue is access—reaching the property in the evening is extremely difficult and even frightening. The road is poorly maintained, signboards are unclear, and despite repeated requests from guests to flatten the connecting stretch, the management did nothing. I would strongly advise against arriving after 8 PM. While the location itself is scenic and good for photographs, the interiors of the rooms are subpar. Toilets have no exhaust, leaving them suffocating. Dinner service ends sharply at 10 PM, and when we arrived just five minutes late, everything was closed. With no nearby restaurants and unsafe roads at night, we had to argue with the staff just to get some food. You also won't find anything room delivery here due to lock of staffs. Another unpleasant surprise was the rigid check-out policy. Breakfast ends at 10 AM, and the moment the clock strikes 10, staff call to ask if they should collect your baggage. Unlike most resorts with a 12 Noon check-out, this felt abrupt and inconsiderate. Overall, the combination of poor access, mediocre rooms, inflexible dining, and unfriendly management made this stay frustrating. I would not return and do not recommend this resort to others.

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