Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).

酒店回复：Dear GuestThank you very much for your kind feedback — we’re delighted you enjoyed our central location, the clean room and especially the balcony view over the square.Thank you also for your comment regarding the visitor pass. As we operate with self check-in, the guest card is usually sent by email prior to arrival, but we’re sorry if this was not clear during your stay. We appreciate you sharing this with us.We hope to welcome you back again on your next visit to Lucerne.Best regardsYour Hotel Schlüssel Team