The staff was very nice and helpful, but the window on my room had a hole, I stayed multiple times in this hotel, location is great and a nice building but to not replace the window wood is unacceptable.

酒店回复：Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about our staff, location, and the character of the building—especially coming from a returning guest. That means a lot to us.At the same time, we sincerely apologize for the condition of the window in your room. You are absolutely right: an issue like damaged or deteriorated wood should not be overlooked, and we understand how unacceptable and disappointing that must have been. Please accept our apologies for this oversight.Your comments have been shared with our maintenance and management teams so the situation can be addressed properly and prevented in the future. We value your loyalty and hope to have the opportunity to welcome you back under much better conditions.Thank you again for your honesty—it helps us improve.