This was my first time staying at Nilai Springs Resort, and I already expected it to be an old resort. However, the experience was a bit disappointing, especially upon arrival at night. The road leading to the hotel after the guard house was very dark, with no clear signage and no street lights, making it difficult to find the entrance. When I arrived at the lobby, it looked quite nice and well-presented, possibly refurbished, which gave a better first impression. Check-in was smooth, and although I initially booked a Superior room, I upgraded to a Deluxe room because I wanted a bathtub. Walking to the room, the hallway was very dimly lit, with only faint lighting, giving a rather gloomy feeling. Once inside the room, it was clear that the resort is very old. The furniture looked extremely outdated, the bathroom fixtures were worn out, some pipes looked like they were about to break, and the bathtub was not clean. The drain for the bathtub was also broken and could not be turned properly. The room lighting was very dull, and the room was not soundproof at all—I could clearly hear other guests opening and closing doors and talking. That said, the room was very spacious, which was a plus, especially since my child could run around comfortably. Still, the overall atmosphere at night felt dark and deserted, making the hotel feel rather eerie, as if not many guests were staying there. In my opinion, the rooms really need a full refurbishment. The next morning during breakfast, I finally saw many guests around, mostly foreigners, including Chinese and Korean tourists. The breakfast was good and delicious, especially the pastries. All the pastries tasted excellent—honestly better than some five-star hotels. The swimming pool area was another highlight. The pools are huge and there are several of them. The kids really enjoyed playing there. However, part of the children’s pool looked dirty and clearly needs better maintenance. Only during the daytime did I fully appreciate the surroundings of the hotel. The view was beautiful, as the resort is surrounded by a golf course. Unfortunately, at night, the area feels very dark and gloomy. Adding more lighting around the hotel would greatly improve the overall experience. Overall, this hotel has so much potential. With proper refurbishment and better maintenance, especially in the rooms and lighting, it could be a really great resort.

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