At check in and check out staff was great and super friendly. Blinds in room didn't work, toilet paper holder was loose in wall and we asked staff regarding getting some glasses for our room and were told we could go get them ourselves. Valet guys and restaurant waitress were awesome.

酒店回复：Hello,Thank you for sharing your experience with us. We are pleased to hear that the check-in and check-out process was welcoming, and that our valet team and restaurant service made such a positive impression during your stay. At the same time, it is disappointing to learn about the maintenance concerns in the room and that your request for glasses was not handled in a more accommodating way, as attentiveness and comfort should be consistent throughout the visit. Your comments have been reviewed internally so these service and upkeep items can be better addressed moving forward, and we appreciate you taking the time to let us know about both the highlights and the areas that fell short. It would be our pleasure to welcome you back anytime to change your lasting impression.Fins up,Miguel LopezGeneral Manager