this hotel was very disappointing, while the view is wonderful the hotel itself is tired and VERY outdated. windows both in rooms and halls are filthy, parking is very cramped unless you park in the lot across the street. on our last night there we found 2 variety's of cockroach in the bathroom when we turned on the light after arriving back to our room, i took pictures and a video and went to the desk, the front desk agent just went " oh no, but this is Florida its expected"....i lived in Florida for 10 years, cockroaches are not " expected". i told the girl in the morning who actually was nice and she removed the parking fees, but that seemed trivial compared to the experience, she called the manager out but he barely acknowledged that i was there and just checked to make sure she performed the refund correctly. The handle to turn the water on in the shower also just pulls away from the wall when you barely touch it to turn the water on....seems to be missing some sealant? overall the name holiday in should not be on this building! just because your ocean front doesn't mean you can charge luxury prices and not do any upkeep. one day we came back to our room to find no water in the toilet so i flushed it and it backed up, maintenance was pretty quick to show up and fix it, then hand us a flyer to inform of a water shut off the next day which he said should fix the toilet issue so it doesn't happen again but alas it still happened and the water pressure was still terrible

酒店回复：Dear Mr. Edick;I wanted to apologize for the multiple opportunities that you experienced while a guest of my hotel.I have addressed these items with my maintenance and front desk staff, and I assure you that we are working to correct these items for the future. I am so very sorry that you had to deal with these items while you were here with us. I do hope that you give us another opportunity to serve you in the future.Sincerely, Tom Clapsaddle/General Manager