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帕拉默斯万怡酒店 - 评价详情
  • Guest 时间:2026/02/01
    At the time of booking online, it clearly said that breakfast was included, but at check-in time I learnt that it was not. Do not appreciate this false advertising. Other than that, the accommodations were good, and the room was clean.
    酒店回复:Hi,Thank you for staying with us and for taking the time to leave us a review. We are sorry to hear that your expectations were not met. It is on record that you called the hotel before your arrival and inquired if breakfast was included with your rate. The hotel GSR informed you that on review of your booked rate and details, the rate does not include breakfast. The same information was given to you at check in and on your confirmation email. Please note that we are a credible hotel and come through with our advertised amenities. We agree that we have rate packages including breakfast and advertised side by side with those that are room only. If the breakfast included rate is booked, the system prompts it and this is availed as reserved.We recommend you contact your booking agent to review your booking details and rate description with you for clarity.Thank you for highlighting the quality of the accommodations. we are happy to know these met your expectations. We look forward to welcoming you back when your travels bring you back to the area.Best regards,
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