Reception team was very responsive with clear instructions with videos on key retrieval. Also on hand with prompt responses via WhatsApp if we had questions (WiFi). Plenty of towels for all five of us; thank you for that! WiFi worked great, hot water in showers also appreciated along with Clean linen. Beds were okay as far as comfort. B&B Suggested garage and price for parking garage for overnight was actually ten euro more which seems expensive, but on-street parking is not really an option. The Naples tourist tax is pretty steep if you ask me; nothing to do with B&B, but a consideration for those considering visiting. A toaster would have been nice to have on hand. Fridge was turned off so it took a while to cool off for our food and the ice in the freezer melted leaking into the fridge.

酒店回复：Dear Mr Christensen,thank you very much for taking the time to share your detailed feedback. We’re glad to hear that our reception team and WhatsApp support were helpful and that you found the towels, Wi-Fi, hot water, and clean linens satisfactory — your comfort is our priority!We appreciate your comments regarding the parking situation and understand that the cost can feel high; unfortunately, on-street parking in Naples is limited, and we always try to suggest the most convenient options available. Thank you also for pointing out the tourist tax — while this is set by local regulations and not by us, your insight is valuable for future guests.We’re sorry that the fridge took time to cool and that the ice in the freezer melted — we will review our check-in procedures to ensure it’s switched on earlier. We also appreciate your suggestion about having a toaster and will consider this for future improvements.Thanks again for staying with us and for your thoughtful review — we hope to welcome you back in the future!Doriana Narni Mancinelli