It just wasn’t what we expected. The reviews were great but we were disappointed - it’s in a random area that is super quiet.. there are definitely better hotels in Khao Lak.. this felt a bit like a package holiday hotel destination.

酒店回复：Dear Guest,Thank you for taking the time to share your feedback following your stay at Grand Mercure Khao Lak Bangsak. I am sorry to hear that the experience did not meet your expectations and that the atmosphere and location were not what you were hoping for.Our resort is set in a quieter part of Khao Lak, and while it is peaceful, there are a number of local restaurants, beach bars, massage shops and small stores within walking distance, which many guests enjoy exploring. We also recognise that different travellers are looking for different styles of holiday, and what feels relaxing for some may not suit everyone.We are proud that we generally rank among the top three hotels in Khao Lak for overall guest experience, based on consistent feedback from many travellers, though we fully respect that each stay is personal and individual. Your comments are appreciated and help us continue refining how we present the resort and set expectations for future guests.Thank you again for sharing your perspective.Grand RegardsPaul SmithGeneral ManagerGrand Mercure Khao Lak Bangsak