For over 10-15 years my elderly husband and I, both of us disabled, had come to their restaurant for coffee, food , meet others at this hotel. Never ever had a problem. Loveliest staff, every single one we met over the years. My husband died recently. I came in and staff were so kind, understanding except one, waitress Kirsty . Short heavy set older blond woman . Not a word. In fact , very few before my husband died. Never noticed her as others outshone her. But now I was on my own,she started in on me. Stopping me from sitting at tables. When I did sit somewhere, she'd put a reserve sign on my table making it clear I outstayed my welcome. Today, I wanted to find out why the table I did normally sit at, had a reserve sign on it all morning stopping me from sitting there when I had came in. She ignored me when I said Hello in her direction. I finally had to say it loudly and she came over annoyed. She said that table was for 4 people , disabled etc. I was sitting there with my cane. She had deliberately stopped me from sitting for personal reasons not business! I went to reception to make a complaint. I told reception I would pay her. This kirsty came out , shouted at me, showed how common she was and after she left, I burst into tears. I was still grieving my husband, my loneliness and this waitress, made Duty manager by an unsuspecting owner, was out to upset me any way she could. Cross Keys has gone down in my estimation. Owners have handed their hotel over to a very unbusiness like nasty piece of work. I no longer feel welcome here. When staff chase away good customers( over the years i had recommended this hotel to my fellow Americas who always booked here, bringing in business), then a business is allowed to go down hill. If you, anyone you know goes in to Cross Keys watch out for this evil cruel person.

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