Supposed to be newly renovated- but our room door wasn’t closing properly or locking. Front desk staff said an engineer would come look at it, but they never did. Bathroom door wouldn’t lock unless you fought with it. Tub drain was out and sitting on edge of tub and the inside of tub was chipped and peeling

酒店回复：Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your room, as this is far from the standard we aim to provide. Your comments about the door, bathroom lock, and tub condition are concerning, and we appreciate you bringing them to our attention. We also apologize that our engineering team did not follow up as promised. Please know that we are addressing these maintenance concerns immediately to ensure they do not impact future guests. Sincerely, Rich St. JeanGeneral Manager