Th staff seemed to be having an off week or something. We showed up and no one greeted us. House keeping forgot to leave towels when they took the old ones. They left 2 beers a day in the room ( no other booze) and didn't leave any a couple days. Restaurant's were hit and miss with service and quality. The sports bar was not open until 4. The service was extremely slow. We left after 30 minutes one day. The food you ordered in the sports bar was good. They were re-doing a lot of the place - the beach bar was closed- painting the outside so we couldn't use our deck. The hills were a lot. No elevators- be ready to walk a lot

酒店回复：Thank you for sharing your feedback regarding your stay at Grand Palladium Vallarta Resort & Spa. We appreciate your comments about service, amenities, and the resort layout, as they help us continue refining the guest experience.During your visit, some enhancement work was underway as part of our continuous improvement plan. We value your observations and hope to have the opportunity to welcome you again in the future.