I would like to express my strong dissatisfaction and disappointment regarding our most recent stay at Santé Spa Hotel. My wife and I were guests at the hotel two years ago, again at the end of January. At that time, we were extremely satisfied with everything – the food, the service, the accommodation, and the SPA facilities were all at a level fully deserving of a 5-star hotel. This positive experience was precisely the reason we chose to return for our stay from 27 to 29 January 2026, with the clear intention of resting and relaxing. Unfortunately, this time the reality was very different. The food and restaurant service were again at a good level – and that is where the positive aspects end. The rooms now show noticeable signs of wear and tear. For a hotel of this category, I would expect more frequent replacement of pillows and bed linen – a small detail, but an essential part of a comfortable stay. The real shock, however, was the SPA area. If there were a rating scale from 1 to 10, my score would be minus 10. Hygiene was practically non-existent. I do not know the official capacity of the SPA center, but it was clearly overcrowded – at least twice the reasonable number of guests. Your advertisements promise “peace and tranquility.” In reality, there was neither peace nor tranquility. Anyone looking for rest would be better off staying at home or choosing another, truly quiet place. Screaming and shouting children were everywhere. The massage pool was constantly overcrowded, with children inside and parents showing little to no concern. The water was dirty, cloudy, sometimes in different colors, with unidentified floating objects – I will let you draw your own conclusions. In the so-called outdoor thermal pool area, the scene was even more memorable. Guests were eating ice cream directly in the water, with it dripping down their hands, which were then casually “washed” in the thermal pool itself. As for the smell, I will refrain from further comment. Instead of staying in the SPA area until closing time at 8:00 PM, I was forced to return to my room at 5:30 PM, simply because the situation had become unbearable. I attempted to explain all of this to the hotel manager (Mr. Ivanov, if I remember correctly), but received a confident and dismissive response along the lines of “this is how it is,” along with the statement that the capacity could even be exceeded if necessary. We came to the hotel with the clear intention of resting. Instead, we left more irritated and even more exhausted – and, of course, having paid for the privilege. At one point, I genuinely wondered whether I was in a 5-star SPA hotel or in a place where hygiene and basic standards of decency simply do not exist. Do not assume that all published reviews reflect the full reality without moderation. The only somewhat comforting fact is that we spoke with several other families who shared exactly the same opinion and disappointment. Will I return again? The chance is zero. Since

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