Room smelled like smoke, shower was flooding bathroom, not enough towels.

酒店回复：Dear Luca, thank you for your review.We are sorry to hear that the room did not meet your expectations and that there were not enough towels. We do not understand why you didn't tell us about the room. Our reception is open 24 hours a day, and we would have chenged your room and provided all the towels you needed. Greetings from all of us. Emanuela & staff HDR****