Check in was smooth and the staff friendly. Nice lounge/lobby area and the breakfast was lovely, with a good choice of food and veggie sausages made for us when we asked! The room needed a little tlc, but was clean. Their was no one at the health club reception when we went to use the pool and no towels. We had to ask at main recpetion. Also, when wanting to go for a swim again in the morning, childrens lessons were taking place and the area for guests to use was crowded, so we didnt go. Unfortunately, the jacuzzi was closed for repair but there was a steam and sauna. Overall okay, but could do with some improvements.

酒店回复：Dear Mamta,Thank you for taking the time to share your detailed feedback following your stay at Orida Hotel Newbury. We are pleased to hear that you found check-in smooth, our team friendly, and that you enjoyed the lounge area and breakfast — particularly that our team were able to accommodate your request for vegetarian options.We appreciate your comments regarding the condition of the room and have shared this feedback with our housekeeping and maintenance teams as part of our ongoing improvement plans. We also apologise for the inconvenience experienced at the health club, including the lack of towels on arrival and the timing of children’s swimming lessons, which limited availability for general guest use. Your comments have been noted and will be reviewed with the leisure team to help improve communication and guest experience.We also regret that the jacuzzi was unavailable during your stay. Please note that it is currently undergoing repairs, and we appreciate your understanding while this work is completed.Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Kind regards,Orida Hotel Newbury