Spent ages outside the car park entrance to be let in. We then came to check in no member of staff to be found, reception was unmanned, I wandered around in the down stairs area and eventually found a member of staff, the self check in machines were broken. The man checking in the lady before us had only just started working there so wasn’t sure on much. And when it was my turn to check in he swapped with lady who had her coat on, she must have been finishing her shift. She wasn’t very informative I had to ask to where to pay my car park and also ask about breakfast and dinner times. Our room was spotless, bed was very comfy as were the pillows. It was a perfect location for us also. About a 10-15 minute walk to Bournemouth pier. Ubers are easy to get also. We arrived for breakfast the next day and there were only 3 members of staff one was checking people into B.fast another was clearing tables and also manning reception and the chef in the kitchen. When I went to go and get some butter I noticed a gentleman taking bread with his hands and not using the tongs provided the member of staff saw this and didn’t say anything to the man. Items needed replenishing & this wasn’t getting done, it was nowhere near end of the breakfast time and people were still arriving to eat when there wasn’t much food left out. The cleaner on floor 1 looked like she didn’t want to be there, she just looked at me when I walked past, no hello or even a smile. We enjoyed our time in Bournemouth but found this premier inn to have limited staff, they seemed to be taking on a lot of responsibility. Again when we checked out no members of staff in reception as she was manning the breakfast area and trying to do reception at the same time. And when we tried to get into the car park we were waiting a while for the automatic doors to be unlocked. I love a premier inn, but unfortunately I didn’t love this one.

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