I stay many times there it’s best but this time i have some problems with cleaning

酒店回复：Dear Ravk, Thank you for taking the time to share your review of Rosemay Hotel. We are delighted to hear that you have enjoyed many stays with us and consider our hotel “the best.” Your loyalty means a great deal to our entire team. I was concerned to read that your most recent visit did not meet the high standards of cleanliness you have come to expect. Please accept our sincere apologies for any inconvenience this caused. Cleanliness is a core priority for us, and we take any lapse very seriously. Your feedback is invaluable in helping us maintain the high level of service our guests deserve. Rest assured that we will use your comments to reinforce training and improve our processes. We look forward to the opportunity to welcome you back to Rosemay Hotel for a flawless experience. Thank you again for your continued patronage and for bringing this matter to our attention. Warm regards,