Guest
时间:2026/02/01
I was charged an additional "destination charge" for each day by the hotel (after one was included in the ******* rate) among other issues and frustrations.
酒店回复:Thank you for sharing your feedback with us. We understand how frustrating unexpected charges can be, especially when the total cost does not align with what was anticipated at booking. When reservations are made through third-party sites such as *******, certain destination fees may be listed separately from the nightly rate and charged directly by the property. We apologize for the miscommunication and appreciate you bringing this to our attention as we continue working to improve clarity on on-site charges.Sincerely, Rick Norman General Manager