We booked a budget family room, I didn't realise budget now means run down and dirty. Other than the linen on our bed, the room was filthy. Dust bunnies hanging from a rusty fan, freezer so over frozen I could barely open in, hole in the wall, toilet paper shoved in the gaps in the window, layers of dust on the lights and window sills. It was just a mess. I raised my concerbs with recep8who was initially defensive and told me I booked a budget room, which I found unacceptable. My kids did want to stay so we checked out. About 45 mins later, reception apologised and admitted the room wasn't to standard. The only saving grace in this situation. Only then did he offer a free room upgrade, but we had already made other plans

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